James Hunter
St. Louis,MO
Summary
Experienced customer success professional with 6+ years of expertise in warehouse operations, logistics, and team leadership. Demonstrated track record of optimizing processes, managing teams, and enhancing customer satisfaction. Skilled in identifying areas for improvement and implementing strategic solutions for operational efficiency. Results-oriented individual thriving in fast-paced environments, committed to delivering exceptional customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Success Manager
Safelite Auto Glass
05.2023 - Current
- Primary point of contact for customers, effectively managing inquiries, scheduling appointments, and providing solutions to meet their needs
- Collaborated with technicians and service teams to ensure seamless execution of services aligned with customer expectations
- Maintained a focus on customer retention, leveraging empathy and problem-solving skills to address concerns and resolve issues quickly
- Used company tools and systems to track customer service metrics, ensuring service quality exceeded industry standards
- Identified process improvement opportunities, contributing to a more efficient workflow and better customer outcomes
- Enhanced customer retention rates by 12% developing and implementing targeted customer success strategies.
Customer Success Associate
General Mills
01.2019 - 05.2023
- Managed the final stages of product packaging, ensuring quality standards aligned with customer requirements and preferences
- Partnered with production and quality teams to maintain consistent output and deliver on customer commitments
- Monitored and reported operational issues, reducing errors by 10% and contributing to improved customer satisfaction scores
- Supported high-demand periods by meeting tight deadlines, ensuring timely delivery to customers and strengthening partnerships
- Developed tailored solutions for clients based on their unique needs, fostering long-term relationships and loyalty.
Customer Success Associate
Graham Packaging
09.2017 - 01.2019
- Ensured customer satisfaction by maintaining production quality and delivering products on time, fostering long-term client relationships
- Collaborated with cross-functional teams, including quality assurance and logistics, to ensure customer expectations were consistently met
- Proactively identified and resolved production inefficiencies, reducing delays by 15% and improving customer experience
- Communicated with stakeholders to align operational processes with customer needs and expectations
- Assisted in the creation and distribution of client-facing materials such as newsletters webinars, and case studies to promote ongoing engagement and deepen relationships.
Education
High School Diploma -
McCluer North
Florissant, MO05.2014
Skills
- Customer Retention Strategies
- Process Optimization and Efficiency
- Cross Functional Collaboration
- Strategic Account Maintenance
- Conflict Resolution
- Organizational Leadership
- Diversity & Inclusion
- Logistic and Client Coordination
- Customer Centric Mindset
- Business Development
- Data Driven Decision Making
Client relations
Accomplishments
- Improved cross-departmental communication, reducing service delivery issues by 25%, enhancing the customer experience.
- Received recognition for streamlining warehouse operations, reducing delays by 20%, improving customer satisfaction through faster response times.
Technicaltools
- Google Workspace
- Microsoft 365
- Slack
- Zoom
- Zendesk
- HubSpot
Certification
- Customer Retention Strategies (HubSpot Certified)
Timeline
Customer Success Manager
Safelite Auto Glass
05.2023 - Current
Customer Success Associate
General Mills
01.2019 - 05.2023
Customer Success Associate
Graham Packaging
09.2017 - 01.2019
High School Diploma -
McCluer North
- Customer Retention Strategies (HubSpot Certified)
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