James Hunter
Mascoutah,IL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Motivational and organizational problem solver with advanced supervisory, team-building, and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
6
6
years of professional experience
Work History
Lead Manager
Dollar General
Mascoutah, Illinois
07.2021 - 07.2025
- Managed daily operations and coordinated tasks among team members.
- Was responsible for store upkeep and vendors that came in every week.
- I was also responsible for opening and closing the store every week.
- And making sure all the associates did their job properly.
- Coached team members on problem solving techniques enabling them to identify root causes quickly.
- Responded to customer inquiries and complaints professionally.
- Assisted in resource allocation to optimize team performance and productivity.
- Implemented process improvements to streamline operational procedures.
- Performed basic operations and assisted with cash handling and reporting, price changes, merchandise handling and open and closing duties.
- Conducted regular meetings with the team to discuss progress on projects and tasks.
- Identified opportunities for process improvement within the organization.
- Analyzed financial data such as budgets, expenditures, sales figures in order to make informed decisions.
- Assisted with training and development of store associates.
Cook
McDonalds
Mascoutah, Illinois
06.2019 - 06.2020
- Prepared and cooked menu items according to established standards.
- Assisted in maintaining cleanliness and organization of kitchen areas.
- Operated kitchen equipment safely and efficiently for food preparation.
- Collaborated with team members to ensure timely service during peak hours.
- Stocked supplies and ingredients to ensure uninterrupted kitchen operations.
- Monitored cooking times and temperatures for optimal food quality.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Followed established procedures and requirements for safe food handling, storage and service.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Organized storage areas for efficient usage of space.
- Followed food safety regulations to maintain health and safety standards.
Education
High School Diploma -
Mascoutah High School
Mascoutah, IL05-2020
Skills
- Team management
- Operations coordination
- Process improvement
- Resource allocation
- Financial analysis
- Customer relationship management
- Inventory control
- Effective communication
- Problem solving
- Time management
- System optimization
- Quality control management
- Operations management
- Data analytics
- Scheduling and coordinating
- Attention to detail
- Goal setting
- Decision-making
- Self motivation
- Negotiation
- Time management abilities
- Teamwork and collaboration
- Multitasking capacity
- Problem-solving abilities
- Quality control
References
- Diane Hortsman
- Dollar GeneralStore Manager
- 618-616-8872
Timeline
Lead Manager
Dollar General
07.2021 - 07.2025
Cook
McDonalds
06.2019 - 06.2020
High School Diploma -
Mascoutah High School