James Huntsman
Cheney
Summary
Dynamic dispatcher with proven expertise at Cheney Police Department, excelling in customer service and data entry. Recognized for enhancing communication processes and reducing response times in high-stress situations. Adept at utilizing dispatch software and prioritizing calls, ensuring efficient operations and exceptional support to both drivers and emergency services. I am a goal driven individual and constantly push myself to be the best possible at whatever endeavor I undertake.
Overview
20
20
years of professional experience
Work History
Dispatcher
Cheney Police Department
04.2019 - 07.2024
- Assisted in coordinating vehicle schedules to optimize route efficiency.
- Communicated with drivers to ensure timely deliveries and address concerns.
- Learned and utilized dispatch software for managing logistics operations.
- Maintained accurate records of shipments and delivery confirmations.
- Adapted to changing priorities while managing multiple tasks effectively.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
Dispatcher
Lincoln County Sheriffs Office
08.2006 - 11.2014
- Supported troubleshooting efforts by relaying information between parties involved.
- Collaborated with team members to enhance overall communication processes.
- Monitored traffic conditions and provided updates to drivers for route adjustments.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Reduced response times to emergency situations, coordinating effectively with multiple agencies.
- Fostered strong relationships with law enforcement and emergency services, improving inter-agency collaboration.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
- Ensured compliance with federal and state regulations, maintaining impeccable record-keeping practices.
OTR Driver/ Trainer
C.R. England
05.2004 - 06.2005
- Delivered goods efficiently across diverse routes while adhering to safety regulations.
- Maintained accurate logs of mileage, fuel consumption, and delivery schedules.
- Conducted routine inspections of vehicles to ensure optimal performance and compliance.
- Collaborated with dispatch teams to optimize route planning and reduce delays.
- Provided exceptional customer service through timely deliveries and effective communication.
- Trained new drivers on company policies, safety protocols, and operational procedures.
- Implemented best practices for vehicle maintenance to enhance reliability and longevity.
- Resolved logistical challenges by adapting to changing road conditions and traffic patterns.
- Made sure that deliveries were on time for scheduled appointments.
- Charted out upcoming routes with GPS technology and maps.
- Operated with safety and skill to avoid accidents and delays.
- Delivered goods to customers both locally and long distance.
- Kept meticulous logs of correspondence with customers and freight recipients.
- Completed accurate paperwork for each delivery, streamlining the billing process and reducing errors.
- Participated in ongoing training programs to stay current on industry regulations and safety standards.
- Demonstrated adaptability by adjusting schedules as needed to accommodate changes in weather or road conditions.
- Maintained a safe driving record with timely vehicle inspections and adherence to traffic laws.
- Conducted thorough pre-and post-trip inspections of the vehicle, identifying potential issues before they escalated into costly repairs.
- Adhered to company policies regarding hours of service, maintaining proper logs for compliance purposes.
Education
No Degree - Heavy Equipment Mechanics And Welding
Job Corps
Anaconda, MTHigh School Diploma -
Calaveras High School
San Andreas, CASkills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Stress tolerance
- Time management
- Dispatching procedures
- Prioritizing calls
- Problem-solving
- Customer relations
- I type 55 WPM
- I pride myself on adaptability
Accomplishments
I have over 100,000 documented safe miles in a tractor trailer and have been named Dispatcher of the year twice in my 5 years with Cheney PD.
Timeline
Dispatcher
Cheney Police Department
04.2019 - 07.2024
Dispatcher
Lincoln County Sheriffs Office
08.2006 - 11.2014
OTR Driver/ Trainer
C.R. England
05.2004 - 06.2005
No Degree - Heavy Equipment Mechanics And Welding
Job Corps
High School Diploma -
Calaveras High School