James Hyde
Orlando,FL
Summary
An experienced IT leader with 20+ years of comprehensive experience in the restaurant industry. Over 15 years in IT systems, team leadership, and building, overseeing restaurant technology deployment and maintenance. Ability to identify pain points and develop solutions to address them. Actively works with stakeholders to determine and implement technology to meet business objectives. I am a decisive leader with good planning and organizational skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Retail IT Systems Manager
Focus Brands
Atlanta, GA
09.2017 - Current
- Responsible for a team that maintains POS and downstream systems, including back office, KDS, kiosk, and Olo.
- Responsible for vendor relationship management.
- Technical product owner of POS (NCR/Aloha, Revel, Toast), e-commerce (Olo), and loyalty (Punchh).
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Initiated new projects that resulted in increased productivity across all departments.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Collaborated with other departments to ensure timely completion of projects within budget and time constraints.
IT Systems Manager
Tijuana Flats
Orlando, FL
08.2016 - 09.2017
- Provided leadership to operate and maintain the in-store infrastructure, including Aloha POS infrastructure related to the store and corporate IT systems.
- Led in-house IT helpdesk and network team
- Conducted budgeting for new store openings, capital expenditures, and maintenance costs
- Developed internal roadmaps of projects, partnering with vendors to align to business needs with defined roadmaps
- Managed projects, including P2PE payment device rollout using NCR Connected Payments, NCR HR Bridge integration, backup LTE data, NSO IT install standardization.
Restaurant POS Manager
Patina Restaurant Group @ Walt Disney World
Lake Buena Vista, FL
07.2013 - 08.2016
- Responsible for all technology in a restaurant group with multiple table-service, and QSR locations in Epcot & Disney Springs.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Managed vendors and provided resources for network issues and moves/changes.
- Troubleshooting and installed network printers, desktops, mobile devices, and user account issues.
- Oversaw setup and maintenance of Micros & MATRA/Freedom POS menus, items, printers, modifiers, and pricing.
- Collaborated with other departments within organization to ensure successful completion of assigned projects.
IT Systems Manager
Grand Island Enterprises LLC
Leesburg, FL
05.2008 - 06.2013
- Implemented Aloha POS hardware and software, providing support and training
- Upgraded point-of-sale servers as needed
- Designed and maintained wired/wireless network and telecommunications equipment, hosted VoIP phones, voicemail, and call queues
- Supported all company Aloha hardware (NCR), desktops, software, and laptops
- Achieved PCI compliance in all corporate locations
- Troubleshot network printers, scanners, and wireless devices (Android/Apple)
- Administered corporate email (hosted Exchange) FTP and website
- Managed backup software and onsite/offsite backup media.
Education
AS Culinary Arts -
Orlando Culinary Academy
Diploma -
Le Cordon Bleu Culinary Arts
Skills
- Cross-Functional Team Management
- Strategic Thinking
- Process Improvement
- Excellent Problem-Solving
- Agile Product Management
- Ability to Build Strong Relationships
- Excellent Written and Oral Communication
- Quality Assurance
- Budget Administration
- Training and Documentation
- Interpersonal Communications
- Conducted budgeting for new store openings, capital expenditures, and maintenance costs
- Developed internal roadmaps of projects, partnering with vendors to align to business needs with roadmaps
- Use of analytics/data to define impact and inform decision-making
Certification
- CSM - Certified Scrum Master
- CSPO - Certified Scrum Product Owner
References
References available upon request.
Timeline
Retail IT Systems Manager
Focus Brands
09.2017 - Current
IT Systems Manager
Tijuana Flats
08.2016 - 09.2017
Restaurant POS Manager
Patina Restaurant Group @ Walt Disney World
07.2013 - 08.2016
IT Systems Manager
Grand Island Enterprises LLC
05.2008 - 06.2013
AS Culinary Arts -
Orlando Culinary Academy
Diploma -
Le Cordon Bleu Culinary Arts
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