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Experienced Application Support Analyst with strong expertise in Microsoft Dynamics 365 (CRM & F&O/AX) and enterprise application administration. Skilled in system and security administration, governance, compliance, integrations, and cloud environments. Proven ability to resolve high-volume incidents, streamline workflows, and support business-critical systems across multiple sites. Seeking to contribute technical proficiency and problem-solving skills in a D365 Administrator capacity within a dynamic IT team.

Service-oriented Banking Professional with 10+ years background in performance-based environment. Core competencies include exceptional customer service, ability to adapt and learn quickly, as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Skilled Application Support Analyst with background in technical troubleshooting, system enhancements, and user training. Strengths include strong communication skills, ability to handle high-pressure situations, and knack for identifying areas for improvement in software applications. Previous roles involved successfully resolving complex application issues, improving system functionality, and enhancing user satisfaction.

Application Support Analyst experienced in post-release customer satisfaction and technical stability. Skilled in managing support at various scales for both desktop and mobile platforms. Dedicated to delivering exceptional customer care through personalized service interactions and comprehensive support policy management.

I am a detail-oriented and technically skilled Application Support Analyst with over 10 years of experience providing end-to-end support for enterprise-level applications across diverse environments. I have a proven ability to troubleshoot complex issues, ensure application availability, and collaborate with cross-functional teams to drive system improvements. I am adept in SQL, incident management (ITIL), and root cause analysis, with a strong focus on user satisfaction, system uptime, and performance optimization.

Results-driven Application Support and Technical Operations professional with 6+ years of experience supporting SaaS applications, enterprise platforms, and customer operations in MNC environments. Skilled in troubleshooting API errors, integration issues, and production incidents while ensuring SLA compliance and customer satisfaction. Experienced in email/chat support, CRM documentation, incident management, and collaborating with cross-functional teams to deliver customer-first support and issue resolution.

James Idemne

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Application Support Analyst

IT and CargoWise Support Technician

3PL Coordinator

Export Logistics Coordinator

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AS - Computer Networking and Information Technology -

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Application Support Analyst

IT and CargoWise Support Technician

3PL Coordinator

Export Logistics Coordinator

AS - Computer Networking and Information Technology -

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