James I. George
Eagle Lake,FL
Summary
Analytical thinker and problem solver whom is detail oriented. An extensive researcher with excellent interpersonal and management skills that consist of, but are not limited to; excellent communication, research, organizational and leadership skills. Other leadership qualities consist of, knowledge in policy/contract procedure, project management, conflict resolution, customer service and training/mentoring.
Experienced with managing regional operations, ensuring streamlined processes and efficient performance. Utilizes strategic planning and process optimization to drive operational success. Track record of fostering team collaboration and adapting to changing needs.
Overview
30
30
years of professional experience
Work History
Regional Operations Manager
Department of Children and Families
06.2013 - Current
- Charged with leading the Operational activities of the Regional Economic Self-Sufficiency (ESS) Program
- Provides direct supervision and leadership support to positions dedicated to the Office of Economic Self-Sufficiency program tasks
- Maintains effective working relationships with the Region's Program Office to ensure coordination of client services and operational support
- Provides leadership and visibility for the Economic Self-Sufficiency Program by participating on advisory boards, work groups and committees, as well as other appropriate community activities
- Works with community and other external and internal resources to support the Economic Self-Sufficiency Program
- Represents the Region on community and agency committees
- Meets with community agencies and representatives to identify issues and ensures coordination and communication between agencies
- Responds to requests, inquiries and complaints from the community
- Manages and provides leadership, guidance, and supervision to all direct reports responsible for the delivery of services to the departmental clients
- Reviews personnel actions to ensure direct reports follow the State Personnel Rules and the Department's policies and operating procedures
- Serves as backup to the Regional ESS Director
- Ensures the Region's Economic Self-Sufficiency Program has a well-conceived service delivery plan
- Tracks and reports the performance of Economic Self-Sufficiency programs to ensure that targets are achieved
- Ensures the Region's Economic Self-Sufficiency Program works closely with budget and contracts to ensure that service dollars are appropriately spent
- Coordinates production, statistical reports, and detailed analysis from the dashboard measures and/or other indicators of performance
Program Administrator
Department of Children and Families
10.2007 - 06.2013
- Administrative supervisor and coordinator of all direct service operations related to Access Florida including direct supervision, hiring and evaluation of the performance of line supervisors and reviewing the performance of direct service staff
- Delegation of authority to line supervisors, approval of personnel actions and assignments
- Provides direct consultations to supervisors during the personnel recruitment process
- Management of the program and administrative functions of departmental service units including the assessment of service utilization effectiveness, development and monitoring of corrective action plans, and directing intra-program coordination to ensure timely and effective service delivery
- Participates in management and operations meetings to present service area issues and input into administrative decisions regarding overall operational needs
- Distributes and controls allocated service area staff, facilities, supplies and equipment
- Participates in fiscal meeting for allocating and reviewing status of available resources and expenditures
- Community and service delivery coordinator; identifies gaps in service provision and develops resources to meet identified needs
- Develops working agreements/relationships and effective service coordination among departmental program units, other human service agencies, and the general community regarding departmental programs
- Directs provision or arrangement for provision of staff development, training, and programmatic or administrative technical assistance to staff to assure the opportunity of meeting their fullest performance potential
- Coordinates and oversees the activities and responsibilities which will facilitate the safe and efficient operation of facility
Operations and Management Consultant I
Department of Children and Families
06.2006 - 09.2007
- Responsibilities of the position include the identification of community resources and client access needs, recruitment of ACCESS partners, and monitoring and providing support to partner agencies
- This is achieved by direct contact with community members and networking with appropriate community organizations
- Determining which services agencies are willing and able to provide
- Negotiates fee and non-fee agreements with partner agencies and makes recommendations to district management
- Offering training and technical assistance to ACCESS partners as needed, in coordination with the Zone Program Office
- Provides regular updates to partner agencies via newsletters, personal visits, community meetings, etc
- Communicates best practices with other partners
- Conducts satisfaction surveys with partner agencies, analyze the results and make recommendations to district leadership as appropriate
- Insures open two-way communication and acts as contact person to assist Community Partners in their performance of the agreement
- Maintains partnership database and supplies data regarding the partners’ participation in the ACCESS Florida initiative
Economic Self-Sufficiency Specialist Supervisor
Department of Children and Families
07.2001 - 05.2006
- Responsible for supervising and training of staff in a public assistance unit who determine the eligibility for public assistance programs
- Ensure cases are processed accurately and in a timely matter in accordance to policy and procedure
- Utilize tracking systems to monitor case status, analyze and review all cases in accordance with the ESS New Quality Management System
- Promptly review and resolve internal and external customer concerns in according to departmental policy and Florida Statute
- Perform other clerical and job duties as directed by my supervisor
Economic Self-Sufficiency Specialist II
Department of Children and Families
06.1999 - 06.2001
- Provided support and back-up for the unit supervisor in the day to day operations of a public assistance unit
- Completed case reviews for unit employees while giving feedback and support to strengthen case accuracy and processing
- Assisted in providing technical support as well as unit training
- Promptly review and resolve internal and external customer and employee concerns
- Perform other clerical and supervisory duties as directed by my supervisor
Economic Self-Sufficiency Specialist I
Department of Children and Families
04.1995 - 05.1999
- Processed applications and determined eligibility for public assistance programs
- Completed face to face interviews with customers to gather data for the processing of applications
- Communicated orally and in writing with customers and community agencies regarding benefits issued
- Completed preliminary investigations and identified cases for possible fraudulent activity
- Performed clerical and other duties specified by supervisory staff
Education
Certified Incident Commander/Operations Chief
FEMA-Emergency Management Institute
Tallahassee, FL06-2018
Certified Public Manager -
Florida State University
Tallahassee, FL08.2011
Certificate of Supervisory Management -
Florida State University
11.2010
Florida Sterling Examiner
The Sterling Council
Tallahassee, FL06-2007
Bachelors of Science Degree - Business Administration
Florida Memorial University
Miami, FL12.1994
Skills
- Operational efficiency
- Excellent interpersonal skills
- Staffing oversight
- Excellent time management skills
Professional Accomplishments
- Green Belt in Data Analysis, 01/01/06
- Davis Productivity Award, 7 Awards, 10 Awards, 5 Awards, 3 Awards, 2 Awards
Timeline
Regional Operations Manager
Department of Children and Families
06.2013 - Current
Program Administrator
Department of Children and Families
10.2007 - 06.2013
Operations and Management Consultant I
Department of Children and Families
06.2006 - 09.2007
Economic Self-Sufficiency Specialist Supervisor
Department of Children and Families
07.2001 - 05.2006
Economic Self-Sufficiency Specialist II
Department of Children and Families
06.1999 - 06.2001
Economic Self-Sufficiency Specialist I
Department of Children and Families
04.1995 - 05.1999
Certificate of Supervisory Management -
Florida State University
Certified Incident Commander/Operations Chief
FEMA-Emergency Management Institute
Certified Public Manager -
Florida State University
Florida Sterling Examiner
The Sterling Council
Bachelors of Science Degree - Business Administration
Florida Memorial University
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