JAMES IKOLA
Old Bridge,NJ
Summary
Dynamic Senior Mortgage Processor with extensive experience at NVR Mortgage, excelling in loan document review and risk mitigation. Proven ability to enhance customer satisfaction through strong communication and process improvements. Adept at managing complex inquiries and training staff, ensuring timely and accurate mortgage processing.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Mortgage Processor
NVR MORTGAGE
08.2024 - Current
- Worked directly with our homebuying customers from Ryan Homes, NVHomes and Heartland Homes. Acted as a liaison between the borrower, sales team, and the underwriting department to ensure a helpful and friendly home buying experience.
- Positively impact the customer experience, while maintaining frequent communication and providing exceptional customer service to homebuyers.
- Maintain ongoing communication with NVR Mortgage and Homebuilding staff throughout the entire loan process.
- Manage multiple loan files, collect and record customer information, and ensure timely processing of mortgages.
- Set up loan files, order all exhibits (i.e., VOE's, VOD's credit report, etc.), and follow up on submitted and pending loans.
- Coordinate closing paperwork, ensure accuracy and completeness of loan files prior to passing to the closing department.
Financial Analyst (Contract)
PRUDENTIAL GLOBAL INVESTMENT MANAGEMENT
03.2024 - 07.2024
- Responsible for wire preparations with authorizations and assignment agreement needed for the Direct Lending portfolio.
- Collaborated with Banking agents, outside counsel and internal teams to send funds out.
- Interpret servicing agreements, government regulations, and loan documents to ensure servicing requirements are being met.
- Perform cash flow analysis, market assessments, and due diligence to produce well-supported case recommendations for complex borrower requests.
Senior Mortgage Processor
AMERICAN FINANCIAL NETWORK, INC.
08.2020 - 10.2023
- Serve as main point of contact for title companies, real estate agents, mortgage loan officer/ mortgage loan originator, borrowers, and mortgage underwriters to facilitate a timely Conventional, FHA, and/or VA loan.
- Obtain and verify that all loan documentation, such as title insurance, appraisals, loan applications, credit reports, and income and asset declarations are accurate and provided promptly to underwriters for loan approval.
- Order appraisal, FHA and Cavirs documents and review income and assets and submit to underwriting within 24-48 hours.
- Maintain outside Brokered loans and Run AUS through either LP or DU.
Senior Member Service Representative
NAVY FEDERAL CREDIT UNION
07.2019 - 07.2020
- Researched and resolved problems and discrepancies related to member accounts in a timely manner.
- Supported members in submitting consumer/mortgage/equity loan, overdraft protection and credit card applications.
- Ensured cash and other negotiable instruments were handled properly.
- Identified opportunities to cross service products and increase product penetration.
- Served as subject matter expert handling urgent and/or escalated issues.
- Performed platform functions from opening checking/savings accounts, conducting disputes, IRA's, and Certificates of Deposit.
- Complied with federal and local regulations related to financial products and services.
Assistant Relationship Manager
UNITY BANK
01.2013 - 06.2019
- Spearheaded day to day client activity: transactions, opening of new accounts, Trust, Estate, IRA, and business and personal checking/savings.
- Researched issues of potential fraud in relationship to cash intake and wire transfers to minimize branch financial losses.
- Reviewed and analyzed residential mortgages for submission to underwriting.
- Organized branch focus days and community-based activities such as display tables at local businesses to promote products and services leading to increased sales and strong community/business relationships.
- Resolved service issues adhering to requirements of federal registration under the SAFE Act.
- Conducted daily branch audits to assure all staff were complying with rules and regulations.
Assistant Vice President, Transition Analyst
J.P. MORGAN
09.2010 - 12.2012
- Led onboarding of new clients to securities services business.
- Supported clients across a diverse set of markets including Asset Managers, Pensions, Banks, and Insurance companies.
- Implemented securities services products such as Global Custody, Fund Services, and Securities Lending.
- Supported complex re-structuring transitions within markets such as, India, Russia, South Korea and Taiwan.
- Notified relationship manager and client relation teams when market entry requirements were completed and trading could commence, distributing settlement instructions accordingly.
- Oversaw 3 - 6 staff members daily activities and provided mentorship when needed.
Education
Business Administration -
New York University
Certificate - Science of Well Being
Yale University
Skills
- Loan Document Review
- Risk Mitigation
- Complex Inquiries
- Process Improvements
- Standard Operating Procedures
- Staff Training
- Data Analysis
- Strong Communication
- Adaptable and Flexible
- Encompass
- Qlik Sense
- Data tree
- Navigator
- CTI Mortgage Credit
- Win TALARIS
- AGCIS
- HotDoc 5
- BNA Tax Software
- Crystal
- MS Office
- Wire Data Base
- Ultra
- Titan
Certification
NMLS, 1038333
Timeline
Senior Mortgage Processor
NVR MORTGAGE
08.2024 - Current
Financial Analyst (Contract)
PRUDENTIAL GLOBAL INVESTMENT MANAGEMENT
03.2024 - 07.2024
Senior Mortgage Processor
AMERICAN FINANCIAL NETWORK, INC.
08.2020 - 10.2023
Senior Member Service Representative
NAVY FEDERAL CREDIT UNION
07.2019 - 07.2020
Assistant Relationship Manager
UNITY BANK
01.2013 - 06.2019
Assistant Vice President, Transition Analyst
J.P. MORGAN
09.2010 - 12.2012
Business Administration -
New York University
Certificate - Science of Well Being
Yale University