Summary
Overview
Work History
Education
Skills
fishing
Languages
Timeline
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James Incardona

Rochester,NY

Summary

Accomplished Master Automotive Technician with a proven track record at Monro Muffler Brake & Service, enhancing vehicle reliability and customer satisfaction. Expert in engine repair and advanced troubleshooting, coupled with exceptional problem-solving abilities. Achieved a significant increase in customer satisfaction ratings through meticulous attention to detail and effective team collaboration.

Seasoned automotive repair professional adept at inspecting, troubleshooting and repairing wide range of vehicles and issues. Knowledgeable about service schedules, well-versed in reading technical documentation and familiar with scoping various components. ASE Master Certified.

Overview

24
24
years of professional experience

Work History

Master Automotive Technician

Independent Employer
07.2018 - Current
  • Performed safety and emissions inspections.
  • Inspected damaged vehicles to estimate repair labor cost and required parts expense.
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Used specialized tools to detect leaks in gas and refrigerant systems.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
  • Explained estimates and determined repair timelines to manage customer expectations.

Store Manager

Monro Muffler Brake & Service
01.2015 - 04.2018
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Approved regular payroll submissions for employees.
  • repairing vehicles in all mannors and lead diagnostic repairs
  • ordering parts and discussing concerns with both technicians and customers .

Diesel Technician

Birchcrest Tree and Landscape
03.2011 - 03.2017
  • Assessed equipment for damage, wear, battery life, and fluid levels.
  • Increased customer satisfaction levels through prompt and effective communication regarding repair progress and timelines.
  • Streamlined parts acquisition process, negotiating better terms with suppliers.
  • Completed required documentation such as work-completed reports, timesheets and quality assessments via handwritten forms or business system input screens.
  • Refined diagnostic skills across various diesel engine models, ensuring accurate identification of underlying issues for targeted repairs.
  • Elevated customer satisfaction, providing clear, concise explanations of complex repairs.
  • Developed expertise in electronic control systems, enabling accurate troubleshooting of advanced diesel engine issues.
  • Conducted safety inspections to comply with regulations, enhancing workplace safety.
  • Contributed to workshop profitability by identifying upsell opportunities for additional repairs or preventive maintenance services.
  • Collaborated with team members on complex repair tasks, resulting in improved workflow efficiency.
  • Streamlined repair processes, introducing innovative troubleshooting techniques.
  • Contributed to business growth by consistently receiving positive feedback from satisfied clients.
  • Minimized potential damage from electrical system malfunctions through diligent inspection, identification, and resolution of wiring issues.
  • Boosted fuel efficiency for fleet, through detailed engine tuning and adjustments.
  • Inspected [Vehicles] for repair and maintenance needs.
  • Delivered high-quality repair services, adhering strictly to manufacturer guidelines and specifications.
  • Supported fleet operations with dependable on-site troubleshooting, diagnosis, and repair services for diesel-powered vehicles.
  • Expedited repair turnaround times with the ability to analyze complex mechanical problems and develop appropriate solutions efficiently.
  • Maintained safe working conditions by keeping shop areas clean and free from unneeded items.
  • Minimized downtime by efficiently managing inventory of essential repair parts.
  • Reduced engine failures, performing comprehensive diagnostics and repairs.
  • Assessed engines to inform preventive maintenance work.
  • Played pivotal role in emergency breakdown services, swiftly restoring functionality to critical vehicles.
  • Reduced vehicle downtime by implementing efficient preventive maintenance procedures for diesel engines.
  • Maintained up-to-date knowledge of industry trends and advancements through regular participation in ongoing professional development courses.
  • Facilitated smoother operations, meticulously documenting repair and maintenance logs.
  • Cultivated strong client relationships, offering personalized service recommendations.
  • Removed components and completed repairs or installed new replacements.
  • Completed warranty services and submitted required paperwork.
  • Provided exceptional customer service by addressing concerns promptly and offering clear explanations of required repairs or services.
  • Fostered culture of continuous improvement, initiating feedback loops with team.
  • Improved team skill sets, mentoring junior technicians in advanced repair techniques.
  • Replaced parts such as belts, hoses and motors on different systems.
  • Boosted shop productivity by maintaining a clean, organized work environment and properly utilizing equipment and tools.
  • Improved vehicle uptime with meticulous preventive maintenance schedules.
  • Achieved significant reduction in repair turnaround times by optimizing workflow processes.
  • Troubleshot systems, traced problems and diagnosed root causes.
  • Enhanced diagnostic accuracy by keeping abreast of and employing latest tech tools.
  • Ensured operational efficiency by conducting regular maintenance on diesel engines.
  • Enhanced workshop safety through consistent adherence to established protocols and guidelines.
  • Ensured compliance with emission standards through the meticulous inspection and servicing of exhaust after-treatment systems.
  • Reduced environmental impact with implementation of eco-friendly disposal methods for hazardous materials.
  • Enhanced team productivity, leading workshops on latest diesel technology advancements.
  • Performed vehicle lubrication and DOT safety inspections.
  • Applied documented procedures and policies to complete complex repairs and identify and prepare required parts and tools.
  • Delivered reliable repair services by consistently adhering to manufacturer specifications during all maintenance activities.
  • Performed preventive maintenance on diesel engines, preventing malfunctions.
  • Ordered new parts for broken belts, hoses and filters, resupplying inventory.
  • Diagnosed mechanical problems for repair or replacement.
  • Followed factory and dealership standards to accurately perform repairs according to work order.
  • Replaced and repaired fuel injection systems for diesel engines in buses and trucks.
  • Executed tune-ups on diesel engines by adjusting valves and setting engine timing.
  • Handled repairs, replacing broken components and inspecting engines for wear and tear.
  • Determined cost-effective solutions to mechanical issues, saving company money.
  • Analyzed engine faults in buses and trucks, identifying potential causes and determining needed repairs.
  • Checked completed repairs in buses and trucks, confirming correct servicing procedures.
  • Operated transport vehicles and auxiliary equipment to move materials safely to and from target areas.
  • Conducted full operational compliance inspections before releasing vehicles for use.
  • Used specialized tools and equipment to diagnose and repair issues with diesel engines.
  • Managed parts inventory and tracked status of recent orders to maintain tool and equipment stock.
  • Adhered to safety regulations while servicing vehicles, preventing injuries and accidents.
  • Changed faulty or damaged fuel injectors, air filters and spark plugs in diesel engines.
  • Organized test drives in buses and trucks to identify needed repairs.
  • Serviced and maintained engines by performing regular oil and filter changes.
  • Collaborated with other mechanics to inspect diesel engines for signs of damage.

Heavy Wheel Mechanic

US Army
10.2000 - 10.2006
  • Enhanced fuel efficiency for customers'' fleets through regular tune-ups and proper tire pressure adjustments on heavy wheel vehicles.
  • Improved overall fleet reliability through diligent troubleshooting and efficient repair of mechanical, electrical, and hydraulic issues.
  • Collaborated closely with other mechanics to troubleshoot complex issues and develop effective solutions.
  • Operated various shop tools such as torque wrenches, pneumatic impact wrenches, diagnostic scanners, hoists, jacks, lifts safely to perform repairs efficiently.
  • Increased equipment uptime by conducting thorough inspections and performing preventative maintenance on heavy wheel vehicles.
  • Maintained accurate service records for each vehicle, ensuring optimal performance and timely servicing.
  • Upheld a strong commitment to environmental stewardship by recycling used oil, coolant, tires, and other waste materials responsibly.
  • Contributed towards a positive workplace culture by exhibiting strong teamwork skills and offering assistance whenever needed.
  • Provided excellent customer service when interacting with clients regarding their heavy wheel vehicle needs.
  • Enhanced team productivity by effectively prioritizing tasks and managing workloads according to deadlines.
  • Participated in ongoing professional development opportunities, staying current on industry trends and best practices for heavy wheel mechanics.
  • Implemented cost-saving measures by efficiently diagnosing problems and utilizing refurbished or salvaged parts when appropriate.
  • Consistently met strict deadlines for maintenance schedules while managing multiple projects simultaneously.
  • Conducted comprehensive training sessions for junior mechanics, sharing expertise in heavy wheel vehicle repair techniques.
  • Reduced equipment downtime with swift identification of issues and prompt resolution of problems.
  • Streamlined parts inventory management by maintaining organized storage areas and accurately tracking usage during repairs.
  • Maintained a clean work environment by adhering to all housekeeping guidelines and disposing of hazardous waste materials properly.
  • Developed preventative maintenance plans to limit operational disruption.
  • Analyzed malfunctioning equipment and determined type of repairs required.
  • Replaced defective wiring systems, hydraulics, and braking systems to return machines to service.
  • Selected hand tools, power tools and precision measuring instruments according to task requirements.
  • adheared to strict miltary protocols while in combat zones and military discipline

Education

Associate of Applied Science - Automotive Repair

Pikes Peak Community College
Colorado Springs, CO
01-2008

Skills

  • Replacing parts
  • Steering systems
  • Engine repair
  • Inspecting vehicles
  • Vehicle inspections
  • Fuel systems
  • Scheduled services
  • Ignition systems
  • Rebuilding engines
  • Operating air compressors
  • Suspension systems understanding
  • Tire mounting and balancing
  • Electrical circuits diagrams
  • Cooling systems
  • Detecting refrigerant leaks
  • Diesel engines
  • Advanced troubleshooting
  • Automatic transmissions
  • Drivability issues
  • Transmission repair
  • Computerized systems
  • Operating pneumatic tools
  • Installing equipment
  • Hand and power tools
  • Safety awareness
  • Changing tires
  • Electrical experience
  • Troubleshooting skills
  • Transmissions
  • System repairs
  • Preventive maintenance services
  • Brake systems understanding
  • Welding and fabrication
  • Electrical repair procedures
  • Quality assurance inspections
  • Hazardous waste management
  • Managing parts
  • Maintaining records
  • Soldering skills
  • Alignments experience
  • Electrical failure repairs
  • Calibrating instruments
  • Inventory organizing
  • Bay management
  • Chemical disposal
  • Calibrating systems
  • Ticket writing
  • Optimizing engine performance
  • Repair quotes
  • Coolant flushes
  • Hospitality and accommodation
  • Glass replacement
  • Body repair
  • Writing work tickets
  • Courtesy inspection
  • Service order preparation
  • Test analyzing
  • Gasket replacements
  • Diagnosis and repairs
  • Refurbishing skills
  • Brake systems knowledge
  • OSHA regulation compliance
  • Remote service
  • EPA requirements
  • Road testing
  • Automotive testing
  • Troubleshooting and diagnostics
  • Engine overhauls
  • Automotive diagnostics
  • Maintenance and repairs
  • Problem-solving abilities
  • Brake servicing
  • Multitasking
  • Multitasking Abilities
  • Inspection skills
  • Time management abilities
  • Tire balancing
  • Physical Strength
  • Customer Satisfaction
  • Critical Thinking
  • Maintenance Scheduling
  • Problem-solving aptitude
  • Reliability
  • Steering and suspension maintenance
  • Detail Oriented
  • Hydraulic systems
  • Diagnostics and troubleshooting
  • Adaptability
  • Professionalism
  • Team building
  • Record-keeping
  • Hand-Eye Coordination
  • Sensor operation
  • Inventory Management
  • Electrical Systems
  • Air conditioning systems

fishing

i enjoy fly fishing and bass fishing and ice fishing 

Languages

Spanish
Limited Working

Timeline

Master Automotive Technician

Independent Employer
07.2018 - Current

Store Manager

Monro Muffler Brake & Service
01.2015 - 04.2018

Diesel Technician

Birchcrest Tree and Landscape
03.2011 - 03.2017

Heavy Wheel Mechanic

US Army
10.2000 - 10.2006

Associate of Applied Science - Automotive Repair

Pikes Peak Community College

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James Incardona