James Irons
North Charleston,SC
Summary
Proactive Information Receptionist and Food Service Supervisor with diverse experience in client relations, transportation, and food service management. Skilled in database management, conflict resolution, and maintaining health and safety standards. Bringing strong communication, problem-solving abilities, and a commitment to fostering positive environments.
Overview
50
50
years of professional experience
1
1
year of post-secondary education
Work History
Information Receptionist GS-04
Department of Veterans Affairs
10.2020 - Current
- Safeguarded data integrity through regular database updates according to company guidelines.
- Boosted company image by maintaining a professional demeanor with all clients and visitors, ensuring a positive first impression.
- Maintained an organized front desk area by keeping it clean, presentable, and well-stocked with necessary materials.
- Assisted colleagues with administrative tasks, fostering teamwork and supporting overall office success.
- Mitigated potential conflicts or misunderstandings between visitors/clients by actively listening to their needs before providing solutions.
- Managed sensitive information discreetly while adhering to confidentiality policies at all times.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Assists Veterans in utilization of kiosk machines
- Assist Veterans setting up their my health e vet account
Wheelchair Van Driver
Mitchell Hollingsworth Nursing Rehabilitation
01.2017 - 07.2020
- Improved passenger satisfaction by providing safe and efficient transportation services to wheelchair-bound individuals.
- Developed strong relationships with clients by consistently providing exceptional customer service experiences during each interaction.
- Promoted a positive work environment through consistent adherence to company policies and procedures while performing daily tasks.
- Collaborated with healthcare professionals to coordinate pick-up times and locations, streamlining scheduling processes.
- Increased operational efficiency by maintaining knowledge of local traffic patterns and adjusting routes as necessary to avoid congestion or road hazards.
- Reduced stress for families of wheelchair-bound individuals by providing reliable transportation services that allowed them increased independence in their daily lives.
- Assisted passengers in boarding and exiting the vehicle, ensuring their safety and comfort throughout the trip.
Food Service Supervisor
Norfolk Sheriff Office
01.1995 - 08.1997
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Ordered new supplies and food to maintain service levels.
- Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Tracked food production levels, meal counts, and supply costs.
Food Service Worker/Food Service Supervisor
United States Navy
10.1974 - 11.1994
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
Education
High School Diploma -
Southeastern High School
Detroit, MI02.1974
Faukner College
Huntsville, AL 01.1997 - 05.1998
Skills
- Empathy and patience
- Record Keeping Abilities
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Punctual and Reliable
- Multitasking Abilities
- Reliability
- Excellent Communication
Timeline
Information Receptionist GS-04
Department of Veterans Affairs
10.2020 - Current
Wheelchair Van Driver
Mitchell Hollingsworth Nursing Rehabilitation
01.2017 - 07.2020
Faukner College
01.1997 - 05.1998
Food Service Supervisor
Norfolk Sheriff Office
01.1995 - 08.1997
Food Service Worker/Food Service Supervisor
United States Navy
10.1974 - 11.1994
High School Diploma -
Southeastern High School
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