James Ivery

Experienced business professional with exceptional communication skills, delivering outstanding customer service both internally and externally. Highly detail-oriented with advanced proficiency in Microsoft Word and Excel, able to work independently with minimal supervision. Excellent time management and problem-solving abilities, excelling in team management and fostering collaboration across departments. Proficient in 10-key and typing, with a keen awareness of making strategic resolutions within critical time constraints to benefit the department.

• Team Lead, Inogen, 01/01/13, Present, Manage daily functions for Posting Team and Phone Team operations., Process refunds and review discrepancies for accuracy., Managed, trained, and coached a team of 20 employees., Resolved billing issues and receive insurance updates., Set developmental department goals, monitored employee’s performance., Ensuring that projects are completed on time., Ensuring that company policies and procedures are followed.
• Wireless Consultant, Cleartalk Wireless, 06/01/12, 01/01/13, Assist customers face to face with phone and billing issues., Collaborated with off site IT personnel to assist with customer phone issues., Performed demonstrations for customers on a variety of phones., Received and posted bill payments.
• Customer Service Rep., Houston Jackson Group Temp Agency, 11/01/11, 06/01/12, Receive inbound and outbound calls., Regularly exceed targets related to call volume, sales conversion, and customer satisfaction by building relationships with clients., Utilize in-depth product knowledge to answer customer queries regarding products, shipping, and order placement., Accurately processed payments by inputting items in register system and credit card transactions.