James Jackson
Arcanum,Ohio
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
31
31
years of professional experience
Work History
Manager - Application Engineering - Central Region
Hexagon Manufacturing Intelligence
10.2017 - Current
- Supervise Application Engineers in both the Miamisburg, Ohio and Nashville, Tennessee solution centers
- Review customer request and provide quotes for work requested
- Program / Troubleshoot / Operate PC-DMIS software
- Provide scheduling for the Central Region Applications group
- Work directly with customers to resolve issues.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Supervisor -Application Engineer - Central Region
Hexagon Manufacturing Intelligence
11.2016 - 10.2017
- Supervise Application Engineers in both the Miamisburg, Ohio and Nashville, Tennessee solution centers
- Review customer request and provide quotes for work requested
- Program / Troubleshoot / Operate PC-DMIS software
- Provide scheduling for the Central Region Applications group
- Work directly with customers to resolve issues.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Evaluated employee performance and coached and trained to improve weak areas.
Quality Manager
Supplier Inspection Services, Inc.
05.2016 - 11.2016
- Supervise, oversee and arrange all tasks of the dimensional lab
- Provide quotes and customer support to customers for inspection services
- Maintain A2LA / 17025 lab accreditation
- Work directly with customers to help solve dimensional inspection issues
- Maintain calibration of all equipment in the dimensional lab including the CMM's
- Program / troubleshoot CMM programs that utilize PC_DMIS and Calypso
- Program / inspect using Faro-Arm that use's Polyworks software.
Sr Quality Lead / CMM Programmer
Coorstek Medical
11.2007 - 05.2016
- Supervise and oversee all tasks of the CMM team over multiple shifts
- On-board all new employees within the CMM team
- Train employees on PC-DMIS software and troubleshooting across the organization
- Programming/troubleshooting for other company divisions in Utah and Oregon using remote access via Skype and LogMeIn software including video conferencing
- Lead CMM hardware and operation of 5 CMM's
- Managed CMM program development for prototype products
- Developed scanning capabilities for the company using a SP25M constant contact scanning
- Main point of contact for troubleshooting CMM issues (hardware/software)
- Coordinating service and Calibration of the CMM's
- Created part demos and lead demonstrations for customers and vendors as needed
- Instituted Reverse Engineering for product development.
- Documented nonconforming material and reported to appropriate team leaders for review and assessment.
- Adapted procedures to mitigate issues and improve deficiencies.
- Supported quality control assessments on manufacturing floor.
- Performed testing to assess product effectiveness, alignment with designed purpose and adaptations for other purposes.
- Maintained service records, coordinated repairs and oversaw preventive maintenance of manufacturing equipment.
- Collected and analyzed data to measure effectiveness of quality control processes.
- Performed tests and inspections to conform to established standards.
Metrology
Emerson Climate Technologies
06.2007 - 11.2007
- Calibration tracking using Gage-Pack software
- Calibration or precision measuring equipment
- Inspection of machined products
- Mahr Federal and Helios supermics
- Johnson Thread-View inspection
- Mahr Federal Gage block comparator
- CMM programming and operation - Leitz using Quindos
- Mechanical inspections of pressure and transducer gages.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
Shipping Supervisor / CMM Programmer
Process Equipment Company
08.2002 - 06.2007
- Supervise shipping and receiving personnel
- Manage expense accounts for shipping & receiving department
- Acquisition of capital expenditures including purchasing and maintenance of vehicle fleet
- Daily shipping and receiving requirement for incoming and outgoing product between three separate plant locations
- Receiving, in process and final inspections
- Master programmer for DEA Epsilon CMM using PC-DMIS software
- Assisted project managers to assure continuous production flow.
Quality Supervisor
Cessna Aircraft Company
08.1992 - 08.2002
- Supervised programming and inspection personnel responsible for determining FAA type design compliance
- Initiated and specified acquisition of analog scanning CMM for inspection of airfoils
- Management responsibility for signing for Material Review Board (MRB) dispositions
- Lead contact for Quality for Engineering Change Notices (ECN)
- Used Statistical Process Control (SPC) to determine process capability
- Supervised 32 personnel responsible for evaluation and inspection of manufactured components
- Completed mid-year and end of yearly reviews for employees
- Prepared capital equipment, expense budget and manpower forecasts
- Represented Quality Department on committees and task forces
- Conducted vendor audits and recommended corrective actions based on compliance with regulatory agencies
- Supervised Gage Calibration Lab to determine gage compliance, evaluated implemented and managed electronic software to control calibration cycles, recalls and performed gage R&R’s
- Authored numerous sections of McCauley’s Quality Assurance Manual (QAM)
- Developed and implemented training of inspection personnel in Quality Control standards and procedures
- Provided technical assistance and direction to assure continuous quality and production flow
- Recommended and selected tools and materials needed to improve inspection / evaluation capabilities
- Assisted production personnel with identifying and solving assembly, tooling, and process issues
- Determined internal compliance to Aircraft Certification Systems Evaluation Program (ACSEP).
- Maintained QA programs.
- Directed and supervised bargaining unit employees involved in product inspection and quality control procedures.
- Oversaw department of bargaining unit employees by supervising daily operations, providing technical support and coordinating personnel.
- Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
- Reported on short- and long-term trends in production to help management make proactive decisions.
- Trained personnel in proper sampling techniques, raw materials testing protocols and finished product inspection and testing strategies.
- Coordinated disposal of discrepant materials unsuitable for rework or recycling.
- Monitored staff organization and suggested improvements to daily functionality.
- Established inspection equipment to meet quality control standards.
Education
Certificate of Completion - Electronics
Montgomery County Career Technology Center
Clayton, OH06.1988
High School Diploma -
Milton Union High School
West Milton, OH06.1988
Skills
- Policy Implementation
- Contract Management
- Workforce Management
- Financial Management
- Business Administration
- Operations Management
- Staff Development
- Performance Management
- Business Development
- Team Leadership
- Schedule Preparation
- Expectation Setting
- Negotiation
- Complex Problem-Solving
Timeline
Manager - Application Engineering - Central Region
Hexagon Manufacturing Intelligence
10.2017 - Current
Supervisor -Application Engineer - Central Region
Hexagon Manufacturing Intelligence
11.2016 - 10.2017
Quality Manager
Supplier Inspection Services, Inc.
05.2016 - 11.2016
Sr Quality Lead / CMM Programmer
Coorstek Medical
11.2007 - 05.2016
Metrology
Emerson Climate Technologies
06.2007 - 11.2007
Shipping Supervisor / CMM Programmer
Process Equipment Company
08.2002 - 06.2007
Quality Supervisor
Cessna Aircraft Company
08.1992 - 08.2002
Certificate of Completion - Electronics
Montgomery County Career Technology Center
High School Diploma -
Milton Union High School
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