James Jackson
Indianapolis,Indiana
Summary
Hardworking driven individual with a customer service focused mindset. Reliable leader with 25 years in Sales and progressive leadership roles. Skilled at coaching and encouraging staff toward delivering company result by leveraging enthusiastic and supportive attitude. Dependable and detail-oriented to manage multiple tasks and priorities.
Overview
27
27
years of professional experience
Work History
Store Manager
Lowe's
Indianapolis, IN
07.2014 - Current
- Developed strategies to maximize sales and profitability.
- Ensured compliance with safety regulations and company policies.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Analyzed financial data to identify areas of improvement.
- Assessed operational efficiency of the store's departments.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Assistant Store Manager-Sales
Lowe's
Indianapolis, IN
09.2010 - 07.2014
- Collaborate effectively with other leaders and functions to help drive overall store success.
- Strong understanding of best-in-class retail and customer service approaches by knowing the competition.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Ensured compliance with all safety regulations throughout the store premises.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
Territory Manager
Valspar Corporation
Indianapolis, IN
05.2002 - 09.2010
- Lead staff and management trainings on product features and benefits, sales concepts and industry trends.
- Control personal and merchandising expenses within the indianapolis territory.
- Provide high levels of sales and marketing service to Lowe's stores in the market and built strong relationships with all level of management and associates
Sales Representative
Valspar Corporation
Fort Wayne, IN
03.1998 - 05.2002
- Created detailed reports on daily, weekly, and monthly sales activity.
- Researched competitors' products, prices, and sales techniques.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
- Identified opportunities for cross-selling additional products and services.
Sales Representative
Valspar Corporation
Champion, IL
05.1997 - 03.1998
- Identified opportunities for cross-selling additional products and service.
- Reviewed monthly performance against targets set by management team.
Education
Associate of Arts - Education
Ball State University
Muncie, IN05-1997
Skills
- Payroll Management
- Partnership Building
- Customer Service Management
- Employee Training
- Competitor Monitoring
- Retail Inventory Management
- Policies and Procedures
Accomplishments
- 2003 Valspar "Midwest Trainer of the Year" Award recipient
- 2003 Valspar "Upper Midwest Territory manager of the Year" Award recipient
- 2007 Valspar "Upper Midwest Territory Manager of the Year" Award recipient
- 2023 Region 4 "Leadership Award" Award recipient
Timeline
Store Manager
Lowe's
07.2014 - Current
Assistant Store Manager-Sales
Lowe's
09.2010 - 07.2014
Territory Manager
Valspar Corporation
05.2002 - 09.2010
Sales Representative
Valspar Corporation
03.1998 - 05.2002
Sales Representative
Valspar Corporation
05.1997 - 03.1998
Associate of Arts - Education
Ball State University