Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Jackson

San Antonio,Texas

Summary

Dedicated professional with eight years of hotel management expertise within a prestigious 5-Diamond establishment, and 20 years of supervisory experience in high-volume call center environments.

Overview

32
32
years of professional experience

Work History

Hotel Manager

Hotel Emma
San Antonio, Texas
03.2017 - 07.2025
  • Oversaw nightly hotel operations and staff management for optimal performance.
  • Created a positive work environment for staff by providing guidance, support, recognition, and motivation.
  • Maintained high standards of quality control, hygiene, health, and safety.
  • Conducted regular inspections of the property's interior and exterior areas to identify any maintenance issues requiring immediate attention.
  • Handled guest complaints professionally and efficiently.
  • Conducted nightly meetings with associates to discuss arrivals, special requests and operational challenges.
  • Assigned duties and monitored performance of all night associates.

Call Center Supervisor - Order Services

QVC
San Antonio, Texas
08.1993 - 02.2014
  • Supervised call center operations, ensuring team adherence to quality standards.
  • Provided constructive feedback through detailed monthly evaluations and annual reviews.
  • Ensured accurate weekly pay for representatives
  • Encouraged overtime work during peak periods to manage high volume effectively.
  • Trained team on system enhancements, fostering continuous improvement.
  • Led by example, taking customer calls during high-demand periods.
  • Participated in community initiatives and project committees to support organizational goals.

Education

San Antonio Hotel & Lodging Association
Pineapple Award Recipient - Heart Of House

TABC Certificate

Food Handlers Certificate

Skills

  • Excellent verbal and written communication
  • Knowledgeable of Microsoft Word and Excel
  • Leadership
  • Adaptable to change
  • Customer focused (External & Internal)
  • Ability to work under stress
  • Committed to excellence
  • Detail oriented
  • Team player
  • Build strong relationships
  • Staff training
  • Staff management
  • Guest relations
  • Team motivation
  • Quality control
  • Attention to detail
  • Problem solving
  • Effective communication
  • Time management
  • Guest complaint resolution
  • Disciplinary action and termination
  • Vendor interaction
  • Guest experiences
  • Quality assurance

Timeline

Hotel Manager

Hotel Emma
03.2017 - 07.2025

Call Center Supervisor - Order Services

QVC
08.1993 - 02.2014

San Antonio Hotel & Lodging Association

TABC Certificate

Food Handlers Certificate

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