Summary
Overview
Work History
Education
Skills
Websites
Certification
Additional Credentials
Recent Highlights
Timeline
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James Jackson

Austin,TX

Summary

Dynamic professional with 20+ years of progressive experience and adaptability for industry leaders, concentrating on process improvement, continuous learning, and implementing new technologies in High Profile on-premise and cloud environments. Most recently in DevOps working with new technologies, Automation, Cloud Infrastructure and Monitoring. Builds and maintains lasting relationships at all professional levels, able to work as an individual contributor who adds value through technical expertise as well as a people leader focused on clear strategy and results.

Overview

24
24
years of professional experience

Work History

Senior DevOps Engineer / Application Support

TAILORED BRANDS, INC.
01.2018 - Current
  • Drive hands-on, multi-cloud, and on-premise applications with a focus on Automation and process improvement
  • Hosting a multi-cloud environment including AWS, GCP and OpenShift servicing Business Intelligence, Ordering, Shipping and eCommerce systems
  • Point of Contact for Business Intelligence applications hosted in AWS ; EC2, S3, ECS, CloudFormation, IAM
  • Administer Automation workload management systems for developers and support teams hosting over 300+ agents
  • Established Linux scripts for code migrations, deployments and operational improvements
  • Led a range of key projects, including the platform migration from Oracle Fusion 11 to 12
  • Configured Layer7 API services for eCommerce, POS ; migrated Taxware API from on-premise SOAP to SaaS REST
  • Setup AppDynamics and SumoLogic monitoring for APM and log monitoring of on-premise and Cloud systems
  • Created Jenkins CI/CD pipelines to streamline manual legacy process deployments
  • Lead 24/7 on-call Application Support for over 70 enterprise applications across a variety of platforms
  • Deploy monthly taxware updates that impact all 4,500 of the company’s POS systems and commerce sites
  • Participated in vendor led-training for Ansible Automation, Google Cloud Platform, AWS, Google Apigee, and F5
  • Upgraded JIRA and Confluence, and administer user management tools, plug-ins, and upgrades; automate inactive user cleanup via scripting, SQL updates, and integrated plug-ins
  • Implemented SumoLogic log monitoring for new AWS hosted applications ; AopDynamics APM monitoring setup
  • Strong knowledge of Network and Load Balancing technologies including direct work on F5 and Big IP
  • Mentor to the team in a fast-paced and multi-layered environment of legacy and new Cloud technologies with focus on security, timeliness, documentation, and communication
  • Resolved failed appliance issue with WebSphere DataPower by physically replacing, configuring, and adding system back into Load Balancer rotation ; gateway for eCommerce sites
  • Host Version Controls in Github, TeamForge SVN, and SCM.

Senior Middleware Engineer

ATOS / Tek systems
01.2012 - 01.2018
  • Senior Web Admin for Government and Transportation eCommerce sites; leveraged modern teamwork and progressive technologies to excel in a 100% Remote position, transitioning to Web Admin in 2017 hosting over 120 public facing sites
  • Served as Technical lead for applications hosted on On-premise and in AWS Cloud platforms
  • Promoted code, configured and executed Blue Green deployments in TeamCity and Jenkins
  • Maintained PCI compliance, SSL Certificate management, and platform version upgrades
  • Promoted to the BUILD team and developed architectures and built new systems for clients S&P, DJI, Market Intelligence, and McGraw-Hill Financial
  • Held multiple critical roles as Administrator for WebLogic 12c, Apache 2.4x, Tomcat, JBoss, CMS, Joomla, Hadoop, Hive, TeamCity, Jenkins, Akamai, WebSphere, Oracle Access and Identity Managers, and WordPress blogs
  • Led a variety of projects and product integrations while focusing on planning, building, automation, and product engineering to streamline processes; implemented process improvements that increased internal efficiency by 75%
  • Served as the co-lead for a quarterly Security patching remediation project across all Prod technology stacks; 100% remote role with same clients in NY, 2010 to 2011, performing Web and Application Engineering
  • Linux Admin during project phases to install, configure all new products and platforms and set best practices.

Middleware and UNIX Administration

THE MEN'S WEARHOUSE
01.2011 - 01.2012
  • Installed, configured, and supported various Manhattan products on IBM WebSphere platforms on Linux
  • Administered WebLogic and apache servers for customer-facing and internal B2B clients, addressing all client needs
  • Managed IBM MQ administration for all systems interfacing with MQ in a complex, multi-layered environment
  • Served as a key member of multiple teams, including UNIX Administration, Middleware, and Application Support.

Web Engineer and Applications Administrator

THE MCGRAW HILL COMPANIES
01.2010 - 01.2011
  • Ran 100+ applications for Standard and Poor’s and McGraw-Hill Financial collaborating with a team of 18 engineers
  • WebLogic Administrator for clients hosted in High Availability environments across multiple data centers
  • Served as a subject matter expert for the products WebLogic Servers 8.1, 9.2, 10.3.3, Apache 2.2, and Sun One 6/7
  • Provided best practices and solutions for the Build, Configuration, Tuning and Deployment of J2EE applications
  • Led a team to execute the Exadata Migration across three data centers
  • Coordinated the F5 migration of over 100 Virtual IP Addresses off Ace and CSS load balancers
  • Configured SSL and installed Verisign SSL Certificates, authentication, and access controls for DJI sites.

Consultant with AT&T

TEK SYSTEMS
01.2009 - 01.2010
  • Initiated and led a project to upgrade all WebLogic and SunOne web servers for the Retail Point of Sales Systems; the project optimized operations for more than 5000 stores
  • Coordinated high-visibility software and projects with POS Development for streamlined deployment cycles
  • Built, maintained, and tuned 100+ multi-tier architecture web and application servers, raising efficiency 25%
  • Researched, recommended, and implemented best practices for SOX and PCI compliance
  • Mentored junior administrators through weekly training on Infrastructure and Applications.

Technical Lead and Middleware Engineer

IBM GLOBAL SERVICES
01.2008 - 01.2009
  • Change management and product revisions for customer-facing clients including Blockbuster, Avis, Budget
  • Recognized and promoted for exceptional teamwork and communication while working in a 100% Remote position
  • Automated repeatable tasks via Shell, Ant, WLST, Perl, and Python, increasing internal efficiency
  • Supported 100+ public domains across over 300 servers hosting all applications while achieving 99.9% uptime
  • Analyzed and optimized infrastructure for the primary client, improving caching, reliability, and performance.

Education

Bachelor of Science - Information Systems -

The University of Texas at Arlington
Arlington, TX

Skills

  • DevOps
  • Team Leadership
  • IT Production Operations
  • Software Development Life Cycle
  • Automation
  • Software Solutions
  • Monitoring solutions
  • Design deployment processes
  • Business Requirements
  • Cloud Infrastructure Hosting

Websites

Certification

  • Southern Methodist University - Oracle DBA & UNIX Administration
  • Vendor Led Training - AWS, Google Cloud Platform, Apigee, RedHat Ansible, SumoLogic, F5

Additional Credentials

Technical Skills: RHEL (5, 6, 7, 8) / Ubuntu / UNIX / AIX / Solaris / Windows (2008, 2012) / Ansible / Jenkins / TeamCity / Nexus / Docker / OpenShift / F5 / Big IP / Google Cloud Platform (GCP) / Amazon Web Services (AWS) / EC2 / S3/ ECS / CloudFormation / IAM/ Apache 2.x / Nginx / Tomcat (5.x, 6.x, 7.x) / OHS 11.x / WebLogic (8.x, 9.x, 11g, 12c) / WebSphere (v6.x, 7.0, 8.0) / JBoss EAP 7.x / SunOne / Oracle / MySQL / IBM MQ / SOA suite 11g / Oracle Fusion / IBM Data Power / AppDynamics / SolarWinds / Topaz / Sitescope / CA Wily 10.x / Nagios / SumoLogic / Git / SVN / CVS / TeamForge SCM / ITIL / ServiceNow

Recent Highlights

  • Hands-on AWS and GCP with focus on automation and process improvement at Tailored Brands.
  • Point of contact for AWS Business Intelligence products using EC2, S3, ECS, CloudFormation, IAM.
  • Automated the install, configuration and deployment of multiple product agents via Ansible and shell scripting.
  • Upgraded JIRA and Confluence and administered user management tools, plug-ins, and upgrades.
  • Automated deployments using bash scripting, Jenkins and CA Automic One Automation tools.
  • Mitigated a disaster with the Ordering System impacting Ecommerce and Store operations; physically replaced and configured faulty IBM Datapower hardware, saving the company lost revenue during Retail peak season.
  • Automated the testing of the monthly taxware updates that impact all company POS systems and Ecommerce.

Timeline

Senior DevOps Engineer / Application Support

TAILORED BRANDS, INC.
01.2018 - Current

Senior Middleware Engineer

ATOS / Tek systems
01.2012 - 01.2018

Middleware and UNIX Administration

THE MEN'S WEARHOUSE
01.2011 - 01.2012

Web Engineer and Applications Administrator

THE MCGRAW HILL COMPANIES
01.2010 - 01.2011

Consultant with AT&T

TEK SYSTEMS
01.2009 - 01.2010

Technical Lead and Middleware Engineer

IBM GLOBAL SERVICES
01.2008 - 01.2009

Bachelor of Science - Information Systems -

The University of Texas at Arlington

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James Jackson