James Jackson, Jr.
Hephzibah,GA
Summary
Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Dollar General
01.2024 - Current
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Rotated merchandise and displays to feature new products and promotions.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Built strong relationships with key suppliers, ensuring timely delivery of high-quality products at competitive prices.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Key Carrier
Dollar General
10.2023 - 01.2024
- Submitted reports to senior management to aid in business decision-making and planning.
- Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Contributed to a culture of safety by adhering to all established guidelines and procedures, minimizing the occurrence of workplace accidents.
- Boosted sales performance with consistent promotion of products and services to customers during transactions.
- Researched issues to obtain appropriate answers to customer inquiries.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Maintained a clean and organized store environment, contributing to a positive atmosphere for both employees and customers.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Elevated overall store presentation through diligent merchandising efforts, creating visually appealing displays that enticed customers to make purchases.
- Mentored new sales associates to contribute to store's positive culture.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Improved team productivity through effective delegation of tasks to staff members based on their skills and strengths.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Trained newly hired sales team in upselling techniques.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
Supervisor
Food Lion LLC
05.2023 - 10.2023
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Educated staff on organizational mission and goals to help employees achieve success.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained database systems to track and analyze operational data.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Monitored workflow to improve employee time management and increase productivity.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Bookkeeper
KJ's IGA
06.2022 - 05.2023
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
- Used knowledge of local laws to comply with reporting requirements.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Reconciled and corrected issues with financial records.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Reduced financial discrepancies through transaction monitoring and management.
- Inspected account books and recorded transactions.
- Matched purchase orders with invoices and recorded necessary information.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Kept up-to-date on changes in relevant regulations or industry best practices, applying this knowledge appropriately within the scope of bookkeeping responsibilities.
Cashier
KJ's IGA
09.2020 - 06.2022
- Processed refunds and exchanges in accordance with company policy.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked with floor team and managers to meet wide range of customer needs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Operated cash register to record transactions accurately and efficiently.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Arts - History Education
Augusta University
Augusta05.2026
High School Diploma -
Hephzibah Comprehensive High School
Hephzibah05.2022
Skills
- Sales Growth
- Loss Prevention
- Team Leadership
- Problem-Solving
- Store Opening and Closing
- Decision-Making
- Training Management
- Sales Strategies
- Staff training/development
- Upselling and Cross Selling
- Store operations
- Database Management
- Work Planning and Prioritization
- Customer Relations
- Financial Management
- Inventory Control
- Transaction Processing
- Delegating Work
- Customer Service Management
- Customer Service and Engagement
- Operations Oversight
- Direct Sales
- Sales Techniques
- Effective leader
- Goals and performance
- POS Systems
- Desktops, Laptops, and Mobile Devices
- Logistics
- POS systems operations
- Stock Rotations
- Store Organization
- Quality Assurance
- Strategic Planning
Timeline
Assistant Store Manager
Dollar General
01.2024 - Current
Key Carrier
Dollar General
10.2023 - 01.2024
Supervisor
Food Lion LLC
05.2023 - 10.2023
Bookkeeper
KJ's IGA
06.2022 - 05.2023
Cashier
KJ's IGA
09.2020 - 06.2022
Bachelor of Arts - History Education
Augusta University
High School Diploma -
Hephzibah Comprehensive High School