Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Jacobson Sr.

St. Charles ,MO

Summary

Dynamic leader with a proven track record at QuikTrip, enhancing operational efficiency and customer satisfaction. Skilled in strategic planning and team leadership, adept at fostering employee development and executing cost-saving strategies. Achieved significant reductions in staff turnover, leveraging exceptional communication and problem-solving abilities to exceed performance goals.

Overview

29
29
years of professional experience

Work History

Breakage/Repack Manager Warehouse

Krey Distributing
12.2021 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Defined clear targets and objectives and communicated to other team members.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Launched quality assurance practices for each phase of development
  • Managed senior-level personnel working in marketing and sales capacities.

Store Manager

QuikTrip
12.1995 - 12.2020
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Optimized checkout process to reduce wait times, improving customer satisfaction scores.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
  • Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Education

Management & Supervision - Management

St. Louis Community College
Meramec
05.1991

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Strategic planning
  • Operations management
  • Project management
  • Cross-functional teamwork
  • Project planning
  • Customer relationship management (CRM)
  • Performance management
  • Staff development
  • Shift scheduling
  • Policy implementation
  • Conflict resolution
  • Schedule preparation
  • Workforce management
  • Performance evaluations
  • Marketing
  • Product management
  • Budget control
  • Business planning
  • Key performance indicators
  • Financial management
  • Expectation setting
  • Expense tracking
  • Clear communication
  • Safety procedures
  • Coaching and mentoring
  • Work prioritization
  • Policy and procedure development
  • Inventory management
  • Recruiting and interviewing
  • Risk management
  • Partnership development
  • Vendor management
  • Regulatory compliance
  • Competitor research
  • Revenue management
  • Cross-functional team management
  • Financial records oversight
  • Teamwork and collaboration
  • Computer skills
  • Problem resolution
  • Effective communication
  • Adaptability and flexibility
  • Positive attitude
  • Attention to detail
  • Multitasking
  • Problem-solving
  • Multitasking Abilities
  • Excellent communication
  • Organizational skills
  • Team development
  • Work Planning and Prioritization
  • Managing operations and efficiency
  • Hiring and training
  • Customer relationship management
  • Staff training
  • Employee coaching and mentoring
  • Scheduling and coordinating
  • Professional and courteous
  • Negotiation and conflict resolution
  • Good judgment
  • Active listening
  • Interpersonal relations
  • Schedule management
  • Problem-solving aptitude
  • Employee development

Timeline

Breakage/Repack Manager Warehouse

Krey Distributing
12.2021 - Current

Store Manager

QuikTrip
12.1995 - 12.2020

Management & Supervision - Management

St. Louis Community College

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James Jacobson Sr.