Years of professional experience
James Jajou
Automotive Sales & Finance Management
Chicago,Illinois
Summary
SUMMARY OF QUALIFICATIONS SKILLS Excellent written and verbal communication skills with superb attention to detail Ability to multi-task, prioritize workload and manage time effectively Highly developed problem-solving and critical decision-making skills Excellent communication/interpersonal/negotiating skills Motivated, self starter with exceptional organizational skills and keen eye for details Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
23
23
5
5
Years of Automotive F&I Management
7
7
Certifications
Work History
Experienced Sales & Finance Consultant
Certified Benz & Beemer
Scottsdale , AZ
04.2022 - 04.2023
- Maintained 100% 5 star reviews for customer satisfaction over all car deals as well as 100% CBB advantage penetration
- Established ongoing relationships with new customers; providing excellent customer service during the purchase, and maintaining communication after the sell to ensure satisfaction
- Researching new car products and trends through automotive releases to stay up to date and make best recommendations to potential customers
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Maintained current knowledge of evolving changes in marketplace.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Achieved or exceeded company-defined sales quotas.
- Presented professional image consistent with company's brand values.
- Negotiated prices, terms of sales and service agreements.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Trained new employees on customer service, money handling and organizing strategies.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Set and achieved company defined sales goals.
- Monitored service after sale and implemented quick and effective problem resolutions.
F&I Manager/Used Car Manager
Resnick Auto Group
Schaumburg, IL
06.2019 - 03.2022
- Accurately Appraise, Recondition and Price Pre-Owned Vehicles
- Desk deals for maximum profits
- Presented products using Menu Selling system
- Meet monthly forecast for F&I Department Revenue, Product Penetration and CSI
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Identified issues, analyzed information and provided solutions to problems.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
F&I Manager
Hyundai Of Lincolnwood
Lincolnwood , IL
04.2018 - 06.2019
- Processing finance & lease transactions including lender approval and ensuring 100% compliance with all state and federal laws and regulations
- Reviewed and analyzed client credit; qualified and approved applications for auto finance/lease, closed sales contracts, cross sold insurance products, ensure compliance with State laws
- Ensuring that all administrative processes are handled timely and in compliance with company policy
- Skilled at working independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Gained extensive knowledge in data entry, analysis and reporting.
- Excellent communication skills, both verbal and written.
- Developed strong communication and organizational skills through working on group projects.
- Proven ability to develop and implement creative solutions to complex problems.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Master Certified Sales & Assistant Finance Manager
Loeber Mercedes & Porsche
Lincolnwood , IL
01.2010 - 04.2018
- Operated in both finance manager and sales representative capacities
- Gaining superior product knowledge to effectively recommend purchase options and optional protection products to Customers
- Following up with Customers to ensure satisfaction
- Achieved Mercedes-Benz master level sales consultant
- Build relationships with customers by assisting customers with options to purchase vehicles.
- Provided coverage option information to assist clients in protecting assets.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Negotiated prices, terms of sales and service agreements.
- Built relationships with customers and community to promote long term business growth.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Informed customers of promotions to increase sales productivity and volume.
- Quoted prices, credit terms and other bid specifications.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Developed and maintained strong working relationships with professionals within assigned territory.
Education
Automotive F&I Management - Finance & Insurance
Assurant Warranty
Chicago, IL 04.2018 - 04.2018
Master Certified Professional - Mercedes Benz
Mercedes Benz
USA 01.2010 - 04.2018
Skills
Sales trends
Exceptional customer service
Problem-solving skills
Multi-tasking strength
Upselling
Product and service sales
Relationship building
Excellent people skills
Contract preparation
Cash register operation
Professional demeanor
Sales training
Sales expertise
Certification
Resource Automotive Finance & Insurance Management
Timeline
Experienced Sales & Finance Consultant
Certified Benz & Beemer
04.2022 - 04.2023
F&I Manager/Used Car Manager
Resnick Auto Group
06.2019 - 03.2022
F&I Manager
Hyundai Of Lincolnwood
04.2018 - 06.2019
Automotive F&I Management - Finance & Insurance
Assurant Warranty
04.2018 - 04.2018
Master Certified Sales & Assistant Finance Manager
Loeber Mercedes & Porsche
01.2010 - 04.2018
Master Certified Professional - Mercedes Benz
Mercedes Benz
01.2010 - 04.2018