Summary
Overview
Work History
Education
Skills
Languages
Timeline
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James Jean Francois

Punta Gorda,FL

Summary

A professional hospitality worker with over 10 years of experience and a bachelor’s degree in hospitality management. I have a demonstrated ability to manage hotel front desk operations, provide excellent customer service, and resolve conflicts effectively. I am responsible, knowledgeable, and proficient in using technology. My skills make me an ideal candidate for any position in your hotel or resort. Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively.

Overview

18
18
years of professional experience

Work History

Receptionist (Night Auditor)

Villa Thérèse Hotel
09.2019 - 08.2023
  • Greet guests upon arrival, Respond Incoming Calls and dispatch them as needed, Personalize service by memorizing faces and names throughout guest stays Accountable for creating, fostering, managing, and effecting positive employee relations
  • Ensure that there is a cash balance of $5000-$10,000 and create accurate transaction reports at the end of each shift Strong leader who is motivated, dependable and possesses excellent customer service skills Maintain a customer satisfaction rating of 95% or higher
  • Measure friendliness, efficiency, helpfulness, and knowledge
  • Managed accounts payable and accounts receivable Efficiently manage reservations through phone, email, app, and in-person, preventing double bookings and overbooking
  • Refer customer inquiries or complaints to the relevant departments and offer free items or services to those who are dissatisfied.

Pharmacy Agent

Stock & Supply, Agencies & Pharmacy
01.2015 - 01.2019
  • Conducted back stock inventory procedures per store requirements
  • Assessed merchandise for damages or flaws
  • Unpacked, labeled, and affixed prices to merchandise to ensure that all products were accurately labeled and priced
  • Restocked the pharmacy shelves with the latest merchandise to boost peripheral sales regularly
  • Educated the patients about possible drug interactions, potential side effects, and optimal administration methods
  • Provided check-out and other assistance and store support as necessary Transported store stock to various locations using dollies and carts
  • Cleaned and straightened storage work areas daily
  • Informed the management of the variances and deficits discovered in the inventory Assisted in placing orders from vendors Ensured accurate and timely dispensing of medications, performing thorough drug utilization reviews and drug interaction screenings
  • Used pharmacy software systems to maintain accurate patient records, streamline prescription processing, and improve workflow efficiency

Customer Service Agent/Assistant Manager

Caribbean Air Mail, CAM
01.2010 - 01.2014
  • Operations – Incoming and Outbound Calls, Transfer refunds, name changes, minutes international, check system transactions, Transfer rates (Money, food, refund, minutes) Special actions- Refund authorization, customer control status change of unpaid sender grievances Setting-type incoming calls(options) Closing time for all CAM transfers and authorized agents Call transfers Letter of immigration Report: Case by status, productivity by agents, Time connected and note statistic by complaints
  • Translation of various documents from Spanish to French
  • Translator (French, Spanish, English, Creole) Preparation of reports on a periodic basis in Excel Reconciling and postponing the different forms of requests, letters or translations related

Junior Receptionist

Club Mediterranean, Punta Cana Village, Dominican Republic
01.2006 - 01.2010
  • Welcome the guests with professionalism and respect, assist them with the check-in procedure, help them with their luggage, and guide them as per their requirements Brief presentation of the hotel and the internal and external services of the place
  • (Internal Accounts, Phone Cards, Towels, Payment Method, Services (Bars, Restaurants, Sports, Golf, Spa, Shops, Infirmary, Rates of Sale, Etc
  • Assisted guest with their luggage and guided them as per their requirements Provided currency exchange assistance to the customers and also furnished them with pertinent information regarding the operational hours of the establishment Provided customers with information about the excursions available and the mode of transportation required to reach their desired destination Collaborated with the front-of-house and housekeeping departments to ensure the smooth functioning of hotel operations
  • Contribute and participate in the development and services offered by the hotel
  • Ensured seamless coordination of logistics for customer transportation during arrivals and departures
  • Facilitated room changes for the customer
  • Reported any incidents or issues experienced by customers, as well as any constraints they may face Manage the client messages and alarm clocks at the resort Informed our esteemed customers that their valuable possessions can be safely stored either in the reception area or within the in-room safes provided Control games, first aid kits, lost and found items Ensured proper management of the funds turnover for each case
  • Verified the details of the customer's flight, including the date, time, and flight number
  • Pay the customer when he leaves, check with each service
  • Collect cards, room keys and towels
  • Extended my sincerest gratitude for choosing our resort as the customer's place of accommodation
  • Informed the customers that their patronage is highly appreciated and hoped their stay was a pleasant and fulfilling experience
  • Ensured the customer arrived at the airport at least 2 hours before their scheduled flight
  • Requested guests to complete a survey providing us with their valuable feedback and suggestions regarding their experience at our resort Ensured that customers have collected all their belongings and luggage before leaving

Education

Diploma - Interpreting and Public Relations

Wheeler International Institute of Communication and Business
01.2018

Diploma - Administrative Assistance

Hispaniola Technical Center
01.2017

Diploma - Medical/Pharmacy Representative

Instituto de Mercado Pharmaceutica
01.2014

Diploma - Sales, Promotion, Stock and Procurement

Instituto de Mercado Pharmaceutica
01.2014

Diploma - Introduction to Hospitality, Hotel

Management, Escuela Touristica del Caribe
01.2014

Diploma - Hospitality Management, Tourism Administration

Universidad Technological
01.2009

Diploma - Computer Science

Escuela National de Informatica
01.2006

Bachelor of Arts - Marketing & Sales/Cash Register

Enrique Flavi Institute
Santo Domingo, Dominican Republic
01.2004

Skills

  • Hotel and Operation Management
  • Critical Thinking
  • Guest Services and Satisfaction
  • Conflict Resolution
  • Reliability
  • Positive and professional

Languages

English
Full Professional
French
Full Professional
Spanish
Full Professional
Portuguese
Professional Working
Italian
Limited Working

Timeline

Receptionist (Night Auditor)

Villa Thérèse Hotel
09.2019 - 08.2023

Pharmacy Agent

Stock & Supply, Agencies & Pharmacy
01.2015 - 01.2019

Customer Service Agent/Assistant Manager

Caribbean Air Mail, CAM
01.2010 - 01.2014

Junior Receptionist

Club Mediterranean, Punta Cana Village, Dominican Republic
01.2006 - 01.2010

Diploma - Interpreting and Public Relations

Wheeler International Institute of Communication and Business

Diploma - Administrative Assistance

Hispaniola Technical Center

Diploma - Medical/Pharmacy Representative

Instituto de Mercado Pharmaceutica

Diploma - Sales, Promotion, Stock and Procurement

Instituto de Mercado Pharmaceutica

Diploma - Introduction to Hospitality, Hotel

Management, Escuela Touristica del Caribe

Diploma - Hospitality Management, Tourism Administration

Universidad Technological

Diploma - Computer Science

Escuela National de Informatica

Bachelor of Arts - Marketing & Sales/Cash Register

Enrique Flavi Institute

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James Jean Francois