James Jeffrey
Terrell,TX
Summary
Proven leader in fulfillment operations, significantly enhancing customer satisfaction and workforce productivity at Double T Cable Services. Expert in shipping and receiving, and staff scheduling, with a knack for streamlining processes for efficiency. Recognized for outstanding productivity and commitment to excellence, driving results through effective training programs and quality inspections.
Overview
26
26
years of professional experience
Work History
Fullfillment Supervisor
TAK Communications
04.2022 - Current
- Maintained compliance with company safety policies and called violations to attention of management.
- Enhanced customer satisfaction levels by promptly addressing and resolving order-related issues.
- Inspected physical condition of warehouse and equipment and implemented any repairs, improvements, or replacements as necessary.
- Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
Fullfillment Manager
Double T Cable Services
04.2017 - 04.2022
- Streamlined fulfillment processes for faster delivery times and increased customer satisfaction.
- Tracked delivery goals and developed improvement plans to correct deficiencies.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities as well as recognition for achievements accomplished at work.
- Increased workforce productivity by developing effective training programs tailored towards individual skill sets.
Lead Technician
Twc/Spectrum Cable
01.1999 - 04.2017
- Planned, scheduled, and delegated daily work to team of employees.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Education
Diploma - General Studies
Dryden Jr/Sr High
Dryden, NY06.1987
Skills
- Shipping and receiving
- Product Packaging
- Warehouse Operations
- Staff Scheduling
Timeline
Fullfillment Supervisor
TAK Communications
04.2022 - Current
Fullfillment Manager
Double T Cable Services
04.2017 - 04.2022
Lead Technician
Twc/Spectrum Cable
01.1999 - 04.2017
Diploma - General Studies
Dryden Jr/Sr High