James Jensen
Brooksville,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Service Writer
Crystal Tractor And Equipment
07.2022 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Presented different repair options to customers to help each person make appropriate choices.
Sales Consultant
Crystal Tractor And Equipment
02.2022 - 06.2023
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Maximized customer retention by resolving issues quickly.
- Stayed knowledgeable on latest [Product or Service] innovations and technological advancements through continuous training.
Store Manager
Agricon Equipment Of Lecanto
06.2021 - 10.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Sales Consultant
Gulf Coast Tractor
06.2014 - 05.2021
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Stayed knowledgeable on latest [Product or Service] innovations and technological advancements through continuous training.
- Cultivated lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objectives.
- Increased overall revenue [Number]% from [Type] sales through effective salesmanship and great negotiation skills.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
Education
Bachelor of Science - Special Education
University of South Florida
Tampa, FL12.1992
Skills
- External Audits
- Store Presentation
- Special Requests
- Providing Feedback
- Customer Needs Assessment
- Coordinating Schedules
Timeline
Service Writer
Crystal Tractor And Equipment
07.2022 - Current
Sales Consultant
Crystal Tractor And Equipment
02.2022 - 06.2023
Store Manager
Agricon Equipment Of Lecanto
06.2021 - 10.2021
Sales Consultant
Gulf Coast Tractor
06.2014 - 05.2021
Bachelor of Science - Special Education
University of South Florida
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