James Jewell
OS&D
Lawndale,NC
Summary
30 plus years clerical, 20 of which, as an OS&D clerk and customer service. I am looking for a position working as a professional career in logistics as a clerk or supervisor/dispatcher. I have a unique skill set, with my experience in OS&D, which is highly demanding. I have an excellent reputation for resolving problems and improving customer satisfaction. I am motivated to learn, grow and excel in any field. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
OS&D Clerk
Yellow Freight
Charlotte, NC
12.1996 - 07.2023
Locate missing freight, document overage, shortage, and damaged from customers, dock terminals. Get disposition from 3rd party, or customers for freight. Performed dock checks for missing freight. Excellent customer service to answer phone calls, emails and work tickets. Create bills to move freight to customers. Bill reconsignment, returns, after dispositions Handled the consolidation, recoup and dispositions of hazardous materials that are damaged in transit. Including getting all Hazardous Material Data Sheets to properly move to be in compliance of all DOT regulations.
Education
Accounting and Business Management
Cleveland Community College
Shelby, NCSkills
- Eagerness to learn New Technologies
- Strong Interpersonal and Communication Skills
- Time Management and Organization
- Teamwork and Collaboration
- Process Improvement
- Able to function and multitask in fast paced environment with exceptional data entry and 10 key skills, attention to detail, management, and problem solving skills
- Customer service oriented
- Confident, patient, and able to make decisions calmly with stressful situations
Accomplishments
- Recognized as National Employee of the week, (twice) for outstanding performance and team contributions. Sent to me from the President and CEO of Yellow Freight.
- Highly decorated for going above and beyond in customer satisfaction
Additional Information
- 14 years on the the Yellow Freight Safety Council
- Hazardous Material trained and certified
Timeline
OS&D Clerk
Yellow Freight
12.1996 - 07.2023
Accounting and Business Management
Cleveland Community College
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