James Jiran
Bloomingdale,GA
Summary
Proven achiever with extensive experience at Southeastern System Technologies, adept in fire alarm installation and showcasing exceptional customer relations. Spearheaded system upgrades and efficiency improvements, significantly enhancing client protection and satisfaction. Excelled in multitasking across diverse roles, from technical troubleshooting to strategic store management, driving operational excellence and revenue growth. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
32
32
years of professional experience
Work History
Fire Alarm Technician
Southeastern System Technologies
09.2022 - Current
- Fully installed fire alarms and various security devices.
- Provided excellent customer service through clear communication about system features, limitations, and maintenance requirements.
- Performed thorough inspections of fire alarm systems, ensuring proper functioning and code compliance.
- Tested all newly installed fire alarms.
- Assisted with electrical installations of lighting and smoke detectors.
- Increased customer satisfaction by addressing emergency service calls in a timely manner and resolving issues efficiently.
- Upgraded outdated equipment with state-of-the-art technology, enhancing overall system performance and offering clients improved protection capabilities.
- Worked closely with electrical contractors during construction projects to ensure proper wiring for new installations or retrofits according to code requirements.
Sales Representative
Nabisco
06.2020 - 09.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Streamlined sales process, reducing time from lead to close.
- Implemented innovative visual displays that captured attention and boosted sales significantly.
- Increased sales by developing and implementing successful merchandising strategies.
- Managed inventory levels effectively to minimize stock shortages and overstocks.
Store Manager
Toys R Us
01.2017 - 06.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Store Director
Kroger
05.1992 - 01.2017
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Optimized merchandising layouts based on shopper insights and market trends leading to enhanced product visibility.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Enhanced customer satisfaction by ensuring exceptional service, product availability, and efficient operations.
- Cultivated strong relationships with vendors, negotiating favorable terms and conditions for the store''s benefit.
- Analyzed operating and financial statements for profitability ratios.
- Reported to district manager regarding store and staff issues, financial goals and sales.
Education
High School Diploma -
Thunderbolt High School
Savannah, GASkills
System Troubleshooting
Fire alarm installation
Electrical Wiring
Low-voltage Systems
Customer Relations
Problem-Solving
Multitasking and Organization
Store operations
Timeline
Fire Alarm Technician
Southeastern System Technologies
09.2022 - Current
Sales Representative
Nabisco
06.2020 - 09.2022
Store Manager
Toys R Us
01.2017 - 06.2020
Store Director
Kroger
05.1992 - 01.2017
High School Diploma -
Thunderbolt High School
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