James Johansen
Beaverton,OR
Summary
Accomplished IT leader with a proven track record at Artius.iD, adept in IT Infrastructure Management and fostering collaboration. Excelled in optimizing IT budgets and enhancing cybersecurity measures, significantly improving operational efficiency and stakeholder satisfaction. Demonstrates exceptional strategic planning and team mentorship abilities, driving innovation and achieving business objectives.
Overview
10
10
years of professional experience
Work History
Head of Information Technology and DevOps
Artius.iD
11.2023 - 06.2024
- Managed vendor relationships, negotiating contracts for optimal pricing and service levels.
- Drove improvements in customer satisfaction ratings through enhanced web portals and user-friendly interfaces.
- Managed IT budget effectively, prioritizing investments to align with strategic goals.
- Optimized network performance with proactive monitoring and system maintenance tasks.
Director of Information Technology and Security
Artius.iD
04.2023 - 10.2023
- Fostered a culture of collaboration within the IT team through regular meetings, open communication channels, and cross-functional project engagements.
- Successfully managed large-scale IT projects from inception through completion while adhering to strict timelines and budget constraints.
- Analyzed department and job-related functionality requirements to align technology priorities with business needs.
- Optimized IT budget allocation by identifying cost-saving opportunities and reallocating resources towards high-impact projects.
Director of Information Technology and Security
Q5iD
10.2019 - 03.2023
- Fostered a culture of collaboration within the IT team through regular meetings, open communication channels, and cross-functional project engagements.
- Successfully managed large-scale IT projects from inception through completion while adhering to strict timelines and budget constraints.
- Analyzed department and job-related functionality requirements to align technology priorities with business needs.
- Optimized IT budget allocation by identifying cost-saving opportunities and reallocating resources towards high-impact projects.
- Developed and maintained service level agreements for strategic applications and measured performance against objectives.
- Deployed, monitored and maintained system installation, upgrades and network integration.
- Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking.
- Oversaw the selection, implementation, and integration of new enterprise software applications that streamlined business processes across multiple departments.
- Documented and analyzed processes and procedures and adhered to regulatory guidance.
- Implemented an effective data backup and disaster recovery plan to minimize potential losses due to unforeseen events or security breaches.
- Streamlined IT operations by implementing efficient processes and automation tools, leading to reduced downtime and improved productivity.
- Cultivated highly-regarded technology services organization that sustained culture of respect, collective pride and individual and group professional development.
- Fostered positive working environment that encouraged innovation, collaboration and accountability and managed end-user needs with functional and security responsibilities.
- Developed cross-functional relationships with other departments to better understand their technology needs and deliver tailored solutions that supported business objectives.
- Stayed abreast of technology advancements, emerging standards, and IS regulations to meet strategic technology goals.
- Developed, tracked, and controlled information technology operating budgets and cost and benefit analyses for IT spending initiatives.
- Enhanced cybersecurity measures for the organization through regular system audits, vulnerability assessments, and employee training programs.
- Implemented, created and tested disaster recovery and business continuity plans and maintained appropriate back-up system.
- Managed life cycle replacement of hardware and software.
- Coordinated secure system access of users to various department systems and platforms.
- Wrote strategic business plans outlining need for departmental information technology resources.
Director of Technical Support and Sales
Just Add Power
03.2016 - 08.2017
- Managed escalated customer issues efficiently, maintaining excellent client relationships throughout the process.
- Championed company-wide initiatives related to technology adoption, contributing expertise in change management strategies.
- Mentored junior team members, providing guidance on best practices for delivering exceptional customer service in a technical setting.
- Negotiated contracts with external vendors to secure cost-effective resources for the technical support department.
- Improved customer satisfaction by implementing efficient technical support processes and procedures.
- Established strong relationships with key stakeholders, ensuring alignment on customer support goals and priorities.
- Developed and maintained comprehensive technical knowledge, ensuring accurate issue resolution for clients.
- Collaborated with cross-functional teams to develop innovative solutions to complex technical issues.
- Achieved high levels of client retention with proactive account management strategies focused on anticipating client needs.
General Manager
Technology Design Associates
09.2014 - 04.2016
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
Education
Bachelor of Science - Mathematics
Michigan State University
East Lansing, MI01.2000
Skills
- IT Infrastructure Management
- IT Compliance
- IT Budgeting
- IT Governance
Timeline
Head of Information Technology and DevOps
Artius.iD
11.2023 - 06.2024
Director of Information Technology and Security
Artius.iD
04.2023 - 10.2023
Director of Information Technology and Security
Q5iD
10.2019 - 03.2023
Director of Technical Support and Sales
Just Add Power
03.2016 - 08.2017
General Manager
Technology Design Associates
09.2014 - 04.2016
Bachelor of Science - Mathematics
Michigan State University