James Johnson
Waco,TX
Summary
Hardworking technical professional with advanced knowledge of fleet vehicle operations and requirements. Proficient in repairing problems and performing standard maintenance. Skilled at keeping vehicles safe and reliable. Effective at performing skilled work on diverse fleet vehicles and equipment. Able to complete thorough inspections, determine repair requirements and meet demanding quality standards. Authorized to work in the US for any employer OSHA 10 Certified Friendly And Hardworking Computer Literate Customer Service Skills Solid Communication Skills Budgeting Good Verbal/Written Communication Skills Good Mechanical Aptitude Leadership Inventory Control Procedures Cash Handling Accuracy Retail Loss Prevention Verbal/Written Communication Team Player Mentality Written And Oral Communication Skills Cash Register Operation Customer- And Service-Oriented Customer Service Inventory Management Product Sales Outgoing Personality Sales Expertise Time Management Ability Oil change Automotive repair Mechanic experience Tire service Automotive service Heavy lifting Dealership experience Diesel engine repair Vehicle maintenance Brake repair Sales management Sales Communication skills Automotive diagnostics Welding Upselling Service Technician Experience
Overview
24
24
years of professional experience
Work History
Assembly Technician
M & C Assembly
Waco, TX
12.2023 - Current
- Assembled and tested mechanical components, such as motors, pumps, valves, and other equipment, according to manufacturer's specifications.
- Verified the accuracy of assembly work using measuring instruments and gauges.
- Performed maintenance on machinery used in assembly operations.
- Read and interpreted blueprints to determine component parts needed for each assembly.
- Operated various hand tools and power tools to assemble components.
- Tested electrical systems by connecting them to power sources and testing continuity.
- Repaired or replaced defective parts during the assembly process.
- Installed wiring harnesses and attached connectors to complete electrical assemblies.
- Utilized a variety of fasteners including screws, bolts, rivets, clamps for proper installation of components.
- Inspected completed assemblies for defects prior to shipment.
Professional Musician
J.D. Johnson Music
Hillsboro, TX
01.2000 - Current
- Recorded and produced 2 solo and ensemble albums
- Added to expertise in guitar by also learning bass
- Applied skills to band tours, and music records
- Handled all contract agreements with bands and venues
- Performed in front of live audiences on television
- Scheduled and ran rehearsals, reserved rehearsal space and arranged for accompanists
- Played variety of music with broad stylistic range and improvisatory flexibility
- Played at over 100 festivals and concerts over 18 years.
Customer Service Associate
BYOT Auto Parts, Mott
Elm, TX
01.2023 - 05.2023
- Customer service
- Auto Parts sales
- Car sales
- Identify parts for pricing,
- Assist customers identify parts needed to locate and purchase
- Research parts on computer for pricing.
Automotive Lube Technician
Hillsboro Ford
Hillsboro, TX
07.2022 - 01.2023
- Followed contamination control and Hazmat rules and regulations
- Inspected vehicle fluid levels to replace or replenish
- Completed service and repair assignments to pass quality inspections or test drives
- Performed minor maintenance by changing engine oil and filters
- Reported machinery defects or malfunctions to supervisor
- Completed assigned jobs and tasks to meet flat rate times and re-do metric
- Drained oil from crankcase and refilled with required amount
- Operated variety of cars, light trucks and vans, driving manual and automatic transmissions
- Inspected vehicles for damage and record findings so that necessary repairs can be made
- Used charts, technical manuals and experience
- Followed checklists to complete inspections of brake and fuel systems
- Maintained cleanliness of work area
- Addressed common parts replacement to correct symptoms resulting from pistons, rods and gears
- Ensured proper and efficient functioning
- Performed routine and scheduled maintenance services.
Fleet Mechanic
Mobile Fleet
Waco, TX
03.2021 - 07.2022
- Diagnosed faults by using technical knowledge, computer testing equipment and specialized tools
- Updated logs and vehicle records to maintain compliance
- Removed and disassembled defective diesel engines in automobiles, trucks, buses and construction vehicles to
- Complete repairs
- Completed tires, u-joints, etc preventative maintenance on engines, transmissions, tires and other vehicle systems
- I.e
- Fluid changes, winterization, repair and replace brakes, wheel bearings,.
Sales Associate
Sam Ash Music
Dallas, TX
11.2019 - 03.2021
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Answered incoming telephone calls to provide information about products, services, store hours, policies and
- Promotions
- Kept apprised of emerging trends and provided informative customer service to assist in product selection
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock
- Items
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
- Assisted customers by finding needed Music Gear and Accessories and checking inventory for items at other
- Locations
- Built and maintained effective relationships with peers and upper management to drive team success toward
- Common sales, service and operational goals
- Mentored team members in mastering sales techniques to consistently exceed objectives
- Processed orders through system and coordinated product deliveries
- Offered product and service consultations and employed upselling techniques
- Sold various products by explaining unique features and educating customers on proper application.
Service Technician
Phil's Trailer Sales
Waco, TX
10.2016 - 01.2018
- Organized and updated schedules to optimize coverage for expected customer demands
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize
- Operations
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top
- Sales performers to attract and retain top-quality personnel
- Organized inventory 2 times per month to maintain product availability
- Achieved sales goals and business objectives by motivating staff and promoting services and repairs offered..
Shipping and Receiving Clerk
A To Z Hydraulics
Dallas, TX
02.2014 - 10.2016
- Prepared and processed shipping documents, including work and shipping orders, route materials and bills of
- Lading
- Promoted inventory accuracy and proper records management by comparing shipment contents with paperwork
- Collaborated with carrier representatives to determine receipt methods and make special delivery arrangements
- Performed inspections of shipment contents, verifying accuracy against invoices and manifests
- Operated lift and hand trucks to transfer materials to and from target areas
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to
- Appropriate department
- Prepared shipments for postage through careful packing, sealing and labeling of materials.
Sign Fabricator /installer
Hornet Signs
Waco, TX
10.2012 - 02.2014
- Reviewed and verified all work was in compliance with sales orders and customer requirements
- Assessed work for errors or compliance issues and made corrections and modifications when necessary
- Retrieved correct materials from product inventory to perform various fabrication duties
- Cleaned and finished sub-assemblies or assemblies using hand or power tools
- Inserted and positioned materials and clamped, spliced and fitted parts using hand and power tools.
Education
Associate's degree - Automotive Technology
Texas State Technical College
06.2007
Skills
- Merchandising Knowledge Solid Independent Worker Strong Communication Skills Team Player
- MS Office Proficiency
- Customer Support
- Inbound and Outbound Calling
- De-escalation Techniques
- Call Documentation
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
- Data Entry
- Upselling Products and Services
- Calm and Professional Under Pressure
- Transaction Processing
- Customer Service
- Relationship Building
Additional Information
- Certifications and Licenses , OSHA 10
Timeline
Assembly Technician
M & C Assembly
12.2023 - Current
Customer Service Associate
BYOT Auto Parts, Mott
01.2023 - 05.2023
Automotive Lube Technician
Hillsboro Ford
07.2022 - 01.2023
Fleet Mechanic
Mobile Fleet
03.2021 - 07.2022
Sales Associate
Sam Ash Music
11.2019 - 03.2021
Service Technician
Phil's Trailer Sales
10.2016 - 01.2018
Shipping and Receiving Clerk
A To Z Hydraulics
02.2014 - 10.2016
Sign Fabricator /installer
Hornet Signs
10.2012 - 02.2014
Professional Musician
J.D. Johnson Music
01.2000 - Current
Associate's degree - Automotive Technology
Texas State Technical College
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