James Johnson
Kennesaw,GA
Summary
I have over 20 years of experience being a store manager. I have managed high volume, flagship stores with staff of 30-50 employees. I have managed stores ranging in volume from $300k- $2.5million in sales. I have been recognized for consistently exceeding annual sales and inventory projects. I have exceptional training and development skills. I am a detail-focused Sales Manager in search of a company that provides career growth, opportunity, and advancement.
Overview
17
17
years of professional experience
Work History
Store Manager
Starbucks
Hiram, GA
12.2022 - 02.2024
- Training new employees on how to work effectively in the store, including knowledge of products and equipment
- Ensuring that the store is well maintained, clean, and organized at all times
- Participating in meetings with other store managers to discuss challenges, performance issues, or opportunities for improvement
- Maintaining relationships with local businesses, community leaders, and other store managers to promote a positive image for Starbucks
- Implementing operational changes within their stores based on input from district managers or regional directors
- Managing employees’ schedules, including hiring new employees or firing underperforming workers
- Ensuring that coffee quality is maintained by inspecting beans during roasting and brewing processes
- Monitoring inventory levels to ensure that the store does not run out of supplies (e.g
- Coffee beans, cups, mugs, etc.)
Store Manager
Dollar Tree
Paterson, NJ, Clifton, NJ, Newark, NJ, Atlanta, GA
05.2015 - 12.2022
- Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- Manage staff, prepare work schedules and assign specific duties
- Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency
- Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
- Plan and direct activities such as sales promotions, coordinating with other department heads as required
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory
- Manage the movement of goods into and out of production facilities
- Recommend locations for new facilities or oversee the remodeling or renovating of current facilities
- Plan store layouts or design displays
- Direct non-merchandising departments of businesses, such as advertising or purchasing.
Co-Manager
Nohble
Passaic, NJ
12.2012 - 05.2015
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
- Resolve customer complaints regarding sales and service
- Prepare budgets and approve budget expenditures
- Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations
- Determine price schedules and discount rates.
Supervisor
CVS
Fairlawn, NJ
01.2011 - 01.2013
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Inventory stock and reorder when inventory drops to a specified level
- Instruct staff on how to handle difficult and complicated sales
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
- Assign employees to specific duties
- Enforce safety, health, and security rules
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
- Plan and prepare work schedules and keep records of employees' work schedules and time cards
- Review inventory and sales records to prepare reports for management and budget departments
- Examine products purchased for resale or received for storage to assess the condition of each product or item
- Establish and implement policies, goals, objectives, and procedures for their department
- Keep records of purchases, sales, and requisitions.
General Manager
Lids
New York
05.2007 - 01.2011
- Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Inventory stock and reorder when inventory drops to a specified level
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
- Enforce safety, health, and security rules
- Plan budgets and authorize payments and merchandise returns
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
- Plan and prepare work schedules and keep records of employees' work schedules and time cards
- Establish and implement policies, goals, objectives, and procedures for their department
- Formulate pricing policies for merchandise, according to profitability requirements
- Keep records of purchases, sales, and requisitions
- Establish credit policies and operating procedures
- Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.
Education
GED -
New Dorp High School
Staten Island, NY01-1999
Skills
- Microsoft Office
- Pos Systems
- Loss Prevention
- Supply Ordering
- Store Operations Oversight
- Operations Management
- Shift Scheduling
- Talent Recruitment
- Retail Inventory Management
- Customer Service Management
- Partnership Building
- Employee Training
- Payroll Management
- Inventory Management
- Cash Management
- Delegating Work
- Sales Expertise
- Embroidery Machines
- Team Development
- Store Merchandising
- Promotional Planning
References
Available upon request.
Timeline
Store Manager
Starbucks
12.2022 - 02.2024
Store Manager
Dollar Tree
05.2015 - 12.2022
Co-Manager
Nohble
12.2012 - 05.2015
Supervisor
CVS
01.2011 - 01.2013
General Manager
Lids
05.2007 - 01.2011
GED -
New Dorp High School