Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

James Johnson

Computer Repair
Pleasant Shade,TN

Summary

Accomplished Control Build Coordinator at FedEx Supply Chain, adept in operations management and problem-solving, significantly enhancing project outcomes and team productivity. Expert in MS Office, with a proven track record in process improvement and staff supervision, I excel in strategic planning and analytical decision-making, driving business growth and operational excellence.

Deep background in Quality control, ensuring the final product meets all set standards.

Overview

22
22
years of professional experience

Work History

Control Build Coordinator

FedEx Supply Chain
12.2014 - Current
  • Diagnosing all failures in the process to determine if issues were hardware, software or testing issues
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Monitored performance metrics consistently and suggested corrective actions when needed, contributing to continuous improvement initiatives.
  • Coached employees through day-to-day work and complex problems.
  • Contributed to business growth by identifying opportunities for process improvement and recommending actionable solutions.
  • Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service.

Fallout Technician

Genco
04.2009 - 12.2015
  • Performed troubleshooting and diagnosis.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Tested components and systems to evaluate performance and identify concerns.
  • Maintained quality assurance and customer satisfaction objectives.
  • Applied critical thinking and research to address complex issues.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Conducted root cause analyses for recurring technical issues, resulting in long-term solutions that minimized future disruptions.
  • Oversaw final inspection teammates and resolved any issues that arose in regard to Quality of the finished product.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.

Computer Repair Technician 4

Dell
04.2002 - 08.2009
  • Collaborated with team members to complete complex repairs efficiently and effectively.
  • Assisted in training new technicians, sharing knowledge of best practices and troubleshooting techniques for improved team performance.
  • Developed expertise in various operating systems, hardware components, and software applications to better serve clients'' needs.
  • Conducted thorough diagnostic tests to identify root causes of issues before initiating repairs or recommending solutions.
  • Reduced downtime for clients by diagnosing and resolving hardware and software issues promptly.
  • Disassembled computers to perform diagnostics and check for repair needs.
  • Monitored systems in operation and quickly troubleshot errors.

Education

High School Diploma -

Lithonia High School
Lithonia, GA
05.2001 -

Skills

  • Staff Supervision

  • Diagnosing and Troubleshooting

  • Coaching and Mentoring

  • Decision-Making

  • Analytical Skills

  • Team Leadership

  • Problem-solving abilities

  • Process Improvement

  • Project Support

  • Staff Supervision

    • Additional Information

    In my 22 years with Dell, Genco and FedEx while the name on the building changed, the job inside did not.

    Our purpose is to repair all Notebook,Desktop, All in Ones, Tablets and Servers that are returned to Dell with technical issues.

    During this time I have had numerous roles and responsibilities some of which I would like to highlight here.


    For the last 15 years I was also tasked with being the Back-up Lead to cover whenever the need arose.

    I also became the active lead for 8 months until a replacement was hired.


    I have participated in multiple Kaizen projects to redesign elements within the operation, and also projects to verify troubleshooters were properly diagnosing units.


    Trained new troubleshooters and fallout technicians how to diagnose computer failures.


    On the personal side, I have been happily married for 18 years. My wife Bing and I have 3 children The oldest being my step-son Elston at 25 years old.

    My daughter Isabella being 17 years old and my youngest son Alexander at 13 years old.

    I cannot put into words how grateful I am to have such a wonderful family !


    My interests outside of work is first and foremost spending time with my family, and above all of that is the beach.

    We go every year to Panama City Beach FL.

    The ideal job to me would be to be able to work remotely from the beach.

    This is not likely to ever happen, but a man must have his dreams.




    Timeline

    Control Build Coordinator

    FedEx Supply Chain
    12.2014 - Current

    Fallout Technician

    Genco
    04.2009 - 12.2015

    Computer Repair Technician 4

    Dell
    04.2002 - 08.2009

    High School Diploma -

    Lithonia High School
    05.2001 -

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