Summary
Overview
Work History
Education
Skills
Timeline
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James Johnson

Locust Grove,Virginia

Summary

Accomplished business leader with a proven track record at Johnson Delivery Services, enhancing customer satisfaction and streamlining operations. Expert in business management and customer relations, demonstrated through successful small business operations and effective problem-solving. Achieved significant improvements in efficiency and service quality, showcasing reliability and multitasking capabilities. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

43
43
years of professional experience
1
1
year of post-secondary education

Work History

Owner

Johnson Delivery Services
Locust Grove, VA
03.2014 - 03.2023
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Owner/Operator Truck Driver

Fed Ex Ground
Ashland, VA
08.2011 - 10.2014
  • Delivered goods and products to customer on time and in excellent condition.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.

Manager

Sears Hometown & Outlet Stores Inc.
Culpeper, Virginia
03.1996 - 09.2009
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Ac/Journeyman Refrigeration Mechanic

Temple University College
Philadelphia, PA
04.1980 - 04.1993
  • Minimized downtime during critical repairs, ensuring uninterrupted operations for clients' businesses.
  • Supported junior technicians in their professional development, sharing expertise and best practices regarding refrigeration mechanics.
  • Increased customer satisfaction by providing prompt and effective repair services for various types of refrigeration units.
  • Expanded knowledge of emerging industry trends by attending relevant training sessions and workshops regularly.
  • Utilized specialized tools effectively to perform intricate tasks related to the repair or replacement of crucial components.
  • Documented all completed work orders, maintaining accurate service records for future reference and analysis.
  • Enhanced overall system performance with comprehensive diagnostics and troubleshooting techniques.

Education

Certificate of Completion - Heating, Air Conditioning, And Refrigeration Installation And Repair

Montgomery Vocational Technical School
Philadelphia, PA
05.2001 -

No Degree - Real Estate

Temple University
Philadelphia, PA
05.2001 -

Certificate of Completion - Heating, Air Conditioning, And Refrigeration Installation And Repair

Philadelphia Technical Institute
Philadelphia, PA
01.2024 - 10.2024

GED -

Temple University
Philadelphia, PA
05.2024 - 08.2024

Skills

Business Management

Customer Relations

Labor Relations

Budget Administration

Small business operations

Sales management

Marketing

Decision-Making

Problem-Solving

Self Motivation

Reliability

Multitasking

Task Prioritization

Time Management

Timeline

GED -

Temple University
05.2024 - 08.2024

Certificate of Completion - Heating, Air Conditioning, And Refrigeration Installation And Repair

Philadelphia Technical Institute
01.2024 - 10.2024

Owner

Johnson Delivery Services
03.2014 - 03.2023

Owner/Operator Truck Driver

Fed Ex Ground
08.2011 - 10.2014

Certificate of Completion - Heating, Air Conditioning, And Refrigeration Installation And Repair

Montgomery Vocational Technical School
05.2001 -

No Degree - Real Estate

Temple University
05.2001 -

Manager

Sears Hometown & Outlet Stores Inc.
03.1996 - 09.2009

Ac/Journeyman Refrigeration Mechanic

Temple University College
04.1980 - 04.1993

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James Johnson