Summary
Overview
Work History
Education
Skills
Love Fishing, Music, traveling.
Timeline
Generic

James Johnson

Locust Grove,VA

Summary

Driven professional with extensive experience in operations management and customer relations, notably at Johnson Delivery Services. Excelled in strategic planning and employee development, achieving significant customer satisfaction improvements. Skilled in both verbal and written communication, adept at fostering strong client and team relationships. Demonstrated leadership in driving sales growth and enhancing operational efficiency.

Overview

43
43
years of professional experience

Work History

Owner

Johnson Delivery Services
02.2011 - 03.2023
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

Driver

FedEx:Ground
08.2011 - 09.2014
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.

Manager

Sears Of Culpeper
02.1996 - 09.2009
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.

Overnight Stocker and Receiver

Walmart
06.1995 - 01.1996
  • Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
  • Provided backup support at checkout lanes during high-volume periods to minimize customer wait times during overnight hours.
  • Assisted with special projects or displays as needed, ensuring timely completion and alignment with store goals.
  • Contributed to a positive team atmosphere, consistently lending assistance when needed for timely task completion.

Office Manager

Johnson & Associates
03.1988 - 06.1994
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.

Air Conditioning Technician

Temple University
04.1980 - 11.1993
  • Replaced dirty filters throughout system of air handlers every [Number] months following routine maintenance schedule.
  • Tested capacitors, transistors and transformers for proper continuity and resistance.
  • Performed preventative maintenance tasks on HVAC systems, identifying potential issues before they escalated into more significant problems.
  • Collaborated with team members to complete large-scale installations, maximizing productivity and efficiency.
  • Improved client satisfaction with prompt and professional service, addressing concerns, and answering questions regarding their HVAC systems.
  • Maintained accurate records of all service calls, repairs, and installations to ensure proper documentation for future reference.
  • Diagnosed faults in electrical and mechanical components to return units to full operating capacity within 24 hours of maintenance request.
  • Reduced customer complaints by providing timely and effective repairs for various HVAC systems.

Education

Certificate Of Completion - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology

Montgomery Vocational Technical School
Philadelphia, PA
11.1984

No Degree - Real Estate, Real Estate Law, Business Management

Temple University
Philadelphia, PA
06.1984

Certificate of Completion - Heating, Air Conditioning, And Refrigeration Installation And Repair

Philadelphia Technician Training
Philadelphia, PA
08.1977

GED -

Temple University
Philadelphia, PA
06.1976

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Operations Management
  • Strategic Planning
  • Sales Leadership
  • Employee Development
  • Decision-Making
  • Team Leadership
  • Scheduling
  • Customer Retention
  • Staff training/development
  • Sales Promotion
  • Staff Development

Love Fishing, Music, traveling.

I Love fresh water fishing for trout, Bass, Crappie. As a Bass guitar player , I love Gospel music and Jazz. I Travel whenever possible to varies states to visit family and friends, or just to see new scenic.

Timeline

Driver

FedEx:Ground
08.2011 - 09.2014

Owner

Johnson Delivery Services
02.2011 - 03.2023

Manager

Sears Of Culpeper
02.1996 - 09.2009

Overnight Stocker and Receiver

Walmart
06.1995 - 01.1996

Office Manager

Johnson & Associates
03.1988 - 06.1994

Air Conditioning Technician

Temple University
04.1980 - 11.1993

Certificate Of Completion - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology

Montgomery Vocational Technical School

No Degree - Real Estate, Real Estate Law, Business Management

Temple University

Certificate of Completion - Heating, Air Conditioning, And Refrigeration Installation And Repair

Philadelphia Technician Training

GED -

Temple University

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