James Johnson
Waldorf,MD
Summary
Experienced with verifying loan documents and ensuring compliance with established guidelines. Utilizes analytical skills to identify and resolve discrepancies efficiently. Strong understanding of customer communication and teamwork to achieve seamless loan processing.
Overview
10
10
years of professional experience
Work History
Loan Verification Specialist
Navy Federal Credit Union
05.2023 - Current
- Ensured thoroughness in credit checks by utilizing various tools and resources available during the verification process.
- Upheld confidentiality of sensitive applicant information, adhering to strict privacy policies throughout the entire verification process.
- Reduced processing time for loan applications through diligent documentation and efficient communication with relevant parties.
- Enhanced loan approval rates by meticulously reviewing and verifying applicant information.
- Contributed to the development of training materials for new hires, ensuring a consistent understanding of job responsibilities across the team.
- Assisted in the implementation of new software and tools to enhance the team''s productivity and improve overall workflow.
Mortgage Processor
Navy Federal Credit Union
08.2021 - 05.2023
- Optimized workflow efficiency by prioritizing tasks based on client needs and deadlines, ensuring timely completion of loans.
- Collaborated closely with underwriters to expedite loan approvals, resulting in increased productivity.
- Reduced loan application processing time by diligently reviewing and verifying applicant information.
- Mitigated risks for financial institutions by conducting comprehensive background checks on potential borrowers.
- Assisted clients in completing complex loan applications while addressing their concerns regarding eligibility requirements or interest rates effectively.
- Ensured seamless handover of approved loans to the closing department by providing complete and accurate documentation packages.
Member Service Representative
Navy Federal Credit Union
09.2014 - 05.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
- Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
- Supported the onboarding process for new members, explaining benefits and assisting with paperwork completion.
- Participated in community outreach events as a representative of the credit union, promoting its mission and values within the local area.
Education
No Degree - Cloud Computing
College of Southern Maryland
La Plata, MD12-2025
Skills
- Mortgage lending
- Credit assessment
- Leadership skills
- Problem-solving abilities
- Computer Literacy
- Loan Origination
- Loan Processing
- Risk Assessment
Timeline
Loan Verification Specialist
Navy Federal Credit Union
05.2023 - Current
Mortgage Processor
Navy Federal Credit Union
08.2021 - 05.2023
Member Service Representative
Navy Federal Credit Union
09.2014 - 05.2020
No Degree - Cloud Computing
College of Southern Maryland
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