JAMES JOHNSON
MIDLOTHIAN
Summary
Developed strong communication and teamwork skills in fast-paced, customer-focused environment. Expertise in delivering excellent customer service and maintaining organized workspaces. Seeking to transition into a new field, leveraging these skills to contribute effectively to a new team and environment.
Overview
3
3
years of professional experience
Work History
Crew Trainer
McDonald's
07.2023 - 04.2025
- Trained new crew members on food prep, cleanliness, safety protocols, and customer service standards
- Handled customer orders at both front counter and drive-thru with speed and accuracy
- Operated kitchen equipment and maintained food quality during high-volume hours
- Managed cash and card transactions using POS system
- Maintained a clean, organized, and fully stocked work environment
- Resolved customer issues professionally to ensure satisfaction
- Led by example during rushes, supporting teammates and improving shift flow
- Followed all food safety and sanitation guidelines
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Maintained current knowledge of all team position requirements.
Team Member
Schlotzsky's
03.2023 - 07.2023
- Prepared sandwiches, salads, and side items accurately and efficiently
- Kept kitchen, prep areas, and dining space clean and sanitized
- Restocked ingredients and supplies throughout shifts
- Greeted and assisted customers with a positive, friendly attitude
- Followed store procedures and safety guidelines during meal prep
- Worked closely with team members to maintain smooth service
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
Kitchen Staff
Jack in the Box
08.2022 - 03.2023
- Prepared meals at multiple stations, including fryer, grill, and prep
- Operated POS system to take and process orders quickly and accurately
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Collaborated with team members to ensure seamless coordination during peak service hours.
- Upheld high standards of cleanliness throughout the kitchen, maintaining sanitary conditions per local health department guidelines.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained cleanliness of kitchen, dining area, and storage
- Restocked inventory and managed supplies during peak hours
- Delivered fast and friendly service to customers at the counter and drive-thru
- Followed strict food safety and cleanliness standards
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
High School Diploma -
Heritage Highschool
Midlothian, TX05-2025
Skills
- Customer service
- Cash handling
- POS system operation
- Food prep and kitchen equipment
- Problem-solving in fast-paced settings
- Cleanliness and sanitation practices
- Inventory restocking
- Multitasking under pressure
- Reliable
- Team leadership
- Active listening
- Work Planning and Prioritization
- Policies and procedures
- Processing payments
- Problem-solving
- Time management
- Multitasking and organization
- Team collaboration
- Critical thinking
- Attention to detail
- Public speaking
- Employee training
- Workplace safety
- Decision-making
Timeline
Crew Trainer
McDonald's
07.2023 - 04.2025
Team Member
Schlotzsky's
03.2023 - 07.2023
Kitchen Staff
Jack in the Box
08.2022 - 03.2023
High School Diploma -
Heritage Highschool
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