James Jones
Fort Worth,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
1
1
year of professional experience
Work History
Lawn Care Owner/operater
Self Employed
Fort Worth, TX
01.2023 - 05.2024
- Developed and implemented a comprehensive lawn care plan tailored to each customer's needs.
- Performed regular mowing, edging, trimming, aerating, overseeding and fertilizing services for residential and commercial customers.
- Managed a team of lawn technicians to ensure quality service delivery.
- Scheduled appointments with customers for lawn care services.
- Inspected properties before beginning work to identify existing issues or special requirements.
- Monitored the health of turfgrass by performing soil tests and making recommendations on pest control measures as needed.
- Operated power equipment such as mowers, trimmers, blowers and other tools safely and efficiently.
- Provided estimates to potential clients based on their individual needs.
- Coordinated with suppliers to purchase necessary materials in an efficient manner.
- Resolved customer complaints promptly and professionally.
- Ensured that all safety protocols were followed at all times when operating machinery or working with hazardous materials.
- Created marketing campaigns to promote business growth through print media, radio ads, television commercials, direct mailings and online platforms.
- Oversaw day-to-day operations including staffing decisions, inventory management and payroll processing.
- Supervised staff performance to ensure that work was completed according to established standards.
- Actively sought out new business opportunities through networking events.
- Established quality control procedures to guarantee customer satisfaction.
- Maintained equipment and vehicle in good working order to prevent breakdowns and service delays.
- Maintained service excellence, working closely with clients to quickly address needs and resolve issues or complaints.
Assistant Manager(seasonal)
Cherry Hills Program
Fort Worth, TX
02.2024 - 03.2024
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Communicated regularly with customers to gain insights into their needs.
- Implemented new procedures or systems to improve efficiency within the organization.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Sales Associate
Cherry Hills Program
Fort Worth, TX
12.2022 - 04.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Developed promotional strategies to increase sales volume.
Education
High School Diploma -
Homeschooled
Fort Worth, TX05-2024
High School Diploma -
Tarrant County College District
Fort Worth, TX05-2024
Skills
- Decision-making capabilities
- Customer Service
- Business Development
- Sales oversight
- Employee Development
- Quality Assurance
- Team Collaboration and Leadership
- Process Improvement
- Business marketing
Languages
English
Full Professional
Affiliations
- volunteer for dog rescue (over 500 hours per year)
- Baseball
References
References available upon request.
Timeline
Assistant Manager(seasonal)
Cherry Hills Program
02.2024 - 03.2024
Lawn Care Owner/operater
Self Employed
01.2023 - 05.2024
Sales Associate
Cherry Hills Program
12.2022 - 04.2023
High School Diploma -
Homeschooled
High School Diploma -
Tarrant County College District