James Jones
Summary
Experienced healthcare leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
32
32
years of professional experience
Work History
Clinic Services Operations Supervisor
Leidos QTC Management Services
06.2022 - Current
- Spearheaded task force to address and resolve recurring operational bottlenecks, significantly improving process efficiency.
- Developed and implemented training program for new hires, accelerating their time to full productivity.
- Fostered culture of continuous improvement, leading to enhanced operational workflows and staff satisfaction.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Clinic Office Manager
Leidos QTC Management Services
10.2018 - 06.2022
- Created an inclusive workplace culture where diversity was valued leading to improved employee engagement rates among staff members from various backgrounds..
- Mentored junior staff members, fostering their professional growth while ensuring excellent service delivery within the clinic environment.
- Oversaw facility maintenance to ensure cleanliness, safety, and compliance with relevant regulations at all times.
- Managed budget effectively to ensure cost control while maintaining optimal levels of staffing and resources for the clinic''s needs.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Field Supervisor- Paramedic
Life EMS Ambulance Service
11.1995 - 11.2018
- Daily supervision of 26 associates
- Provide Emergency assessment, treatment, and transportation of the critically ill and injured
- Lead complaint investigations and develop plans of correction
- Schedule Coordinator for field staff
- Inventory management and purchasing
- Perform associate reviews
- Associate recruitment
- Training, mentoring, and coaching of associates
- Foster healthy working relationships with business partners and community resources
Administrative Assistant
Davita Dialysis
09.2007 - 01.2009
- Coordinated office and medical supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- DSS Graduate
Clinical Manager
Ionia Family Medicine
07.2001 - 01.2008
- Supervision of 15 members of clinical staff
- Inventory management and purchasing
- Patient referral coordinator
- Ensure patient satisfaction
- Created, implemented, and reviewed quality assurance processes
- Supervised medical staff ensuring high quality care delivery and patient follow up
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
Emergency Room Technician
Ionia County Memorial Hospital
10.1992 - 10.1996
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR.
- Assisted with resuscitation, CPR, and emergency airway procedures.
Education
Rural Healthcare Leadership -
SafeTech Solutions
Mt. Pleasant, MI01.2017
Paramedic -
Davenport College
Grand Rapids, MI01.1990
Skills
- Operations Management
- Performance monitoring
- Staff Supervision
- Team Training
- Customer Relations
- Team Leadership
- Microsoft Office
- Leadership and Change Management
- Payroll Administration
Timeline
Clinic Services Operations Supervisor
Leidos QTC Management Services
06.2022 - Current
Clinic Office Manager
Leidos QTC Management Services
10.2018 - 06.2022
Administrative Assistant
Davita Dialysis
09.2007 - 01.2009
Clinical Manager
Ionia Family Medicine
07.2001 - 01.2008
Field Supervisor- Paramedic
Life EMS Ambulance Service
11.1995 - 11.2018
Emergency Room Technician
Ionia County Memorial Hospital
10.1992 - 10.1996
Rural Healthcare Leadership -
SafeTech Solutions
Paramedic -
Davenport College
Similar Profiles
ILDEFONSO OCASIOILDEFONSO OCASIO
Operations Supervisor at QTC Management Inc. - A LeidosOperations Supervisor at QTC Management Inc. - A Leidos
TIYONA BROWNTIYONA BROWN
Customer Service Representative at QTC Management Inc., Leidos Co.Customer Service Representative at QTC Management Inc., Leidos Co.
Monique FloresMonique Flores
Administrative Assistant at QTC Management Inc. - A Leidos Co.Administrative Assistant at QTC Management Inc. - A Leidos Co.