James Jones

• Resolved issues quickly to maintain productivity goals.
• Managed multiple projects concurrently, ensuring timely completion and meeting shipping constraints.
• Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
• Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
• Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
• Prepared and set production schedules, oversee daily activities for multiple lines to ensure customer deadlines are met with quality and on time shipments.
• Daily production meetings with weekly closing jobs overview for variances and job improvements.
• Close contact and in person overview with customers, vendors and suppliers.
• Interview and hiring of new candidates to improve production.

• Oversaw end-to-end business processes to maintain proficiency and profitability.
• Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
• Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
• Consulted with customers to assess needs and propose optimal solutions.
• Cultivated strong relationships with suppliers/vendors to secure favorable pricing agreements for materials/services needed for daily operations.
• Managed purchasing, sales, marketing and customer account operations efficiently.

Performed day to day critical environment procedures while following strict guidelines for safety and job performance.

The ability to write and carry out MOPs and SOPs.

Work with outside contractors to perform projects within the data center.