James Jones
Hazleton,IN
Summary
Flexible Crew Team Member with strong understanding of fast food restaurant industry. Determined and collaborative team member with leadership and commitment to fast action under pressure. Exceptional customer service perfectionist with patience, deliberation and dedication to patron satisfaction. Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty. Hardworking crew member boasts solid understanding of operational practices and safety standards. Capably comprehends and follows detailed instructions to complete work tasks. Contributes to overall team success with field knowledge and dedication to going beyond to properly complete tasks.
Overview
4
4
years of professional experience
Work History
Crew Team Member
Arby's
Princeton, IN
08.2024 - Current
- Assisted customers with orders and inquiries.
- Maintained cleanliness of store by sweeping, mopping, and dusting surfaces.
- Greeted customers in a friendly manner upon entering the store.
- Operated cash register accurately and efficiently.
- Answered customer questions regarding product features, pricing, availability.
- Provided excellent customer service at all times.
- Processed merchandise returns and exchanges according to company policies.
- Collaborated with other crew members to complete tasks quickly and efficiently.
- Reported any maintenance issues immediately to supervisor or manager.
- Cleaned work areas regularly throughout shift.
- Greeted customers and cultivated positive experiences in line with company standards.
- Washed dishes, cleaned countertops and sanitized high-use areas.
- Followed orders of senior leadership with exacting accuracy in moment and without question.
- Packed fast food products in approved containers, cups and bags.
Crew Member
Marathon Oil
Princeton, IN
12.2023 - 02.2024
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
Crew Member
on the fly
Princeton, IN
07.2023 - 12.2023
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
Crew Member
Wendy's Fast Food
Princeton, IN
05.2023 - 07.2023
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Customer Service Technician
American Rentals
Princeton, IN
11.2020 - 03.2022
- Assessed customer needs and provided appropriate solutions in a timely manner.
- Identified and resolved customer complaints within established timeframes.
- Resolved technical issues by providing step-by-step instructions over the phone or through remote access tools.
- Ensured all customer inquiries were answered promptly with a high level of accuracy.
- Educated customers on how to use various products offered by the company.
Education
High School Diploma -
Mount Vernon Treatment Center
Mount Vernon, MO05-2006
Skills
- Cleaning and sanitation
- Food handling safety
- Food Running
- Customer Engagement
- Menu Memorization
- Order Management
- Food handling
- Ordering Procedures
- Cash Handling
- Dishwashing
- Customer Service
- Drive-Thru Operations
- Safe Food Handling
- Company standards
- Flexible Schedule
- Clear Communication
- Teamwork and Collaboration
Timeline
Crew Team Member
Arby's
08.2024 - Current
Crew Member
Marathon Oil
12.2023 - 02.2024
Crew Member
on the fly
07.2023 - 12.2023
Crew Member
Wendy's Fast Food
05.2023 - 07.2023
Customer Service Technician
American Rentals
11.2020 - 03.2022
High School Diploma -
Mount Vernon Treatment Center
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