JAMES JONES
Marketing
Raleigh,NC
Summary
Dedicated professional with a strong background in customer service and teamwork, skilled in lawn care consulting and material acquisition. Proven ability to manage projects and resolve customer inquiries efficiently. Eager to leverage expertise and positive attitude to contribute to a new team in a dynamic environment.
Overview
41
41
years of professional experience
Work History
Custom Lawn Consulting
J & J Landscaping Design
01.2023 - Current
- I consulted customers on their lawn care issues and provided recommendations
- Serviced lawns, grass cutting, planting, seeding, aerating and yard beautification and cleanup
- Worked with customers helping them to decide on plants and trees that they wanted to have installed.
- Traveled to nurseries getting quotes, purchasing materials for the jobs
- Serviced equipment
- Invoiced customers (monthly)
- Addressed any questions or concerns that may arise
Lumber Yard Assembler
84 Lumber Company
05.2023 - 12.2023
- Build lumber orders from May until October, then promoted to window installation technician.
- I traveled across the state making service calls to homeowners who had warranty issues.
- I traveled to building sites repairing or installing missing or broken windows at new homes that were going into closure.
- I repaired & replaced doors, locks, molding, door stops and other warranty related issues.
NC Area Manager (CLASS A DOT Driver)
Lazer Logistics
02.2022 - 02.2023
- Supervised 10 drivers, consisting of day cab drivers and yard shuttle drivers at four locations.
- Traveled (100-200) miles to 4 sites weekly and conducted driver observations, as well as ordering and replenishing supplies (DEF, Oil and spare parts).
- Was responsible for truck maintenance, PM's and maintenance records.
- Responded to and reported driver accidents and customer complaints in a timely manner.
- Processed weekly payroll entry, submitted driver time off requests and handled any payroll discrepancy issues.
Area Manager (Class A DOT Driver)
BLS Trucking
09.2018 - 10.2021
- Manager of Four- 84 LUMBER locations.
- Hired and trained CDL & non CDL drivers.
- Assisted & ran lumber deliveries when needed.
- Coordinated routes and lumber deliveries with 84 LUMBER staff.
- Maintained daily reports for BLS Trucking.
- Performed driver audits.
- Truck Equipment Maintenance & Service.
- Timekeeping & Reporting.
- Coordinated driver schedules (vacations, PTO etc.).
- Claim reporting & resolution.
- Provided Stellar Customer Service to customer (84 Lumber).
Truck Driving School
Miller-Motte
05.2018 - 08.2018
- Re-Education to learn how to be a Class A CDL driver
Owner
Coins Plus+ LLC
04.2013 - 05.2018
- Managed the daily operations related to customer service, inventory management, and marketing.
- Maintained a high standard of customer service through quality assurance checks.
- Negotiated contracts and agreements with business partners, vendors, and customers.
- Sales
Student
University of Phoenix
10.2009 - 06.2013
- Developed the ability to work independently and as part of a team.
- Collaborated with fellow students, working on group projects and assignments.
- Built trusted professional relationships with teachers using strong listening and engagement skills.
Lead Foreman
Tew Enterprises LLC
05.2005 - 10.2009
- Directed all landscape maintenance employees in completed task or job duties.
- Order and retrieve all materials for each job.
- Communicate with clients, site managers, and contractors to insure customer satisfaction.
- Design, layout, and install plants, trees, and shrubs.
- Grade lots for drainage control, sod installation, and planter beds.
- Design and build retaining walls, pavers, and patios.
- Install and provide maintenance repair for irrigation system.
Owner/ President
Carolina Lawn Care & Property Services
05.1998 - 04.2005
- Solicit and obtain new business.
- Hire and train all employees.
- Direct all employees in the how to complete each job assignment.
- Order and retrieve all materials for each job.
- Communicate with each client to insure that jobs were completed on time and in a proficient manner.
- Design all landscapes and hardscapes to insure proper installation.
- Grade all lots for proper drainage and installation of sod and or seeding.
- Service and maintain all equipment.
Marketing & Sales Director
ANDERSON NEWS Company
03.1985 - 05.1998
Assist GM
Carolina News
01.1985 - 05.1998
- HIRE, trained, and supervised 15 to 30 fulltime Sales Staff.
- Observe and schedule the day-to-day duties of 80 To 100 parttime merchandiser field staff.
- Obtain new sales footage in locations along the retail with retail accounts and remaining existing accounts.
- Assist the General and Office manager in the day-to-day functions of the branch.
- Resolve all unemployment claims and termination issues filed with the local unemployment commission.
- Assist the corporate office in opening new branches, as well as evaluating low performing branches for closure.
- Assist the corporate office with accounts receivable issues and billing complaints.
- Resolve all customer complaints and human resource issues.
- Personal Core Mission: Uphold all company policies and mandate firm safety procedures.
- Excell in any organization to the best of my ability while respecting my coworkers and assisting them where possible.
Education
business degree - computer classes
Local Community College
06.2011
Skills
- Teamwork and collaboration
- Customer service
- Friendly, positive attitude
- Multitasking
Timeline
Lumber Yard Assembler
84 Lumber Company
05.2023 - 12.2023
Custom Lawn Consulting
J & J Landscaping Design
01.2023 - Current
NC Area Manager (CLASS A DOT Driver)
Lazer Logistics
02.2022 - 02.2023
Area Manager (Class A DOT Driver)
BLS Trucking
09.2018 - 10.2021
Truck Driving School
Miller-Motte
05.2018 - 08.2018
Owner
Coins Plus+ LLC
04.2013 - 05.2018
Student
University of Phoenix
10.2009 - 06.2013
Lead Foreman
Tew Enterprises LLC
05.2005 - 10.2009
Owner/ President
Carolina Lawn Care & Property Services
05.1998 - 04.2005
Marketing & Sales Director
ANDERSON NEWS Company
03.1985 - 05.1998
Assist GM
Carolina News
01.1985 - 05.1998
business degree - computer classes
Local Community College
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