JAMES JONES
Woodstock,Georgia
Summary
Results-driven Security Operations Manager with 8+ years of experience leading security teams, managing multi-site operations, and reducing organizational risk. Proven ability to oversee daily security functions, implement effective SOPs, and lead high-performing teams in fast-paced environments. Strong background in incident response, investigations, and regulatory compliance. Known for improving operational efficiency, reducing incidents, and maintaining a safe, secure environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Supervisor
Children’s Healthcare of Atlanta
Atlanta, GA
02.2022 - 11.2025
- Supervise and lead a team of 12+ security personnel across ensuring full coverage and operational readiness
- Reduced security incidents by 40% by implementing proactive patrol strategies and updated SOPs
- Manage daily security operations including incident response, access control, and emergency management
- Conduct internal investigations and prepare detailed reports for senior leadership
- Coordinate with local law enforcement and emergency services during critical incidents
- Improved staff retention by through leadership development, training, and accountability systems
- Oversee scheduling, reducing overtime costs while maintaining coverage
Security Supervisor / Lead Officer
Home-depot SSC
Marietta, GA
06.2018 - 02.2022
- Led shift operations and supervised 8–12 officers in a high-traffic environment
- Responded to incidents including disturbances, medical emergencies, and safety threats
- Conducted risk assessments and enforced company policies and procedures
- Trained new hires on security protocols and report writing standards
- Recognized for professionalism and leadership during high-pressure situation
- Monitored surveillance systems and controlled facility access
- Conducted routine patrols to prevent theft, vandalism, and safety hazards
- Responded to alarms and incidents, ensuring proper documentation and escalation
- Maintained detailed daily activity reports
Education
B.S Degree -
Bryan University
Scottsdale, AZSkills
- Security Operations Management
- Team Leadership & Staff Development
- Risk Assessment & Threat Mitigation
- Incident Command & Emergency Response
- Access Control & Surveillance Systems (CCTV)
- Policy & Procedure Development
- Conflict Resolution & De-escalation
- Regulatory Compliance (OSHA, HIPAA )
- Report Writing & Investigations
- Scheduling & Workforce Management
Certification
- CPR & First Aid Certified
- Security Management Training
- De-escalation & Crisis Intervention- Avade Workplace Violence Prevention
- OSHA Safety Awareness- State of Georgia Commercial Security 24-HR Training
- Taser 6,7 Certificate
- Crisis Prevention Intervention (CPI)
- MCPP/Handcuffing
- Supervisor IAHSS; IAHSS Advanced
- FEMA ICS 100, 200, 300, 400, 700, and 800- DOD Information Assurance Awareness
- OSHA Safety & Health Training- Private Officer CEW Familiarization and Safety Cert.
- OSHA-30
- State of Georgia Commercial Security 24-Hour Training
- O.C Spray Certificate
KEY ACHIEVEMENTS
- Reduced workplace incidents by 20% through proactive security strategies
- Improved team performance and accountability across all shifts
- Successfully managed high-risk incidents with zero escalation
- Streamlined reporting and communication between security and leadership
Timeline
Security Supervisor
Children’s Healthcare of Atlanta
02.2022 - 11.2025
Security Supervisor / Lead Officer
Home-depot SSC
06.2018 - 02.2022
B.S Degree -
Bryan University