Overview
Work History
Timeline
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James Jordan

New Castle,DE

Overview

23
23
years of professional experience

Work History

Crew Member

Trader Joe’s
Newark, DE
09.2024 - 02.2025

Department Supervisor

Home Depot
Newark, DE
03.2013 - 01.2024
  • Provide exceptional customer service by engaging shoppers directly, assessing needs, and recommending products, offering maximum satisfaction and repeat business
  • Maintain a clean and safe working and shopping environment, adhering to all company standards and regulations, fostering a positive and welcoming atmosphere for customers and employees alike
  • Monitor inventory levels to improve accuracy in stocking, pricing, and accessibility, minimizing stockouts and providing timely availability of products to meet customer demand
  • Analyze sales data and trends on a daily, weekly, and monthly basis to align with company metrics and projections, enabling informed decision-making and strategic planning for business growth
  • Demonstrate effective leadership skills by training, mentoring, and supervising 10 new hires, fostering a collaborative and high-performing team environment
  • Earned recognition through numerous Homer Awards, including the 'Going Above and Beyond' award in June 2017.

Seafood Manager

Pathmark Supermarket
Staten Island, NY
06.2002 - 03.2013
  • Spearheaded inventory control efforts and effectively managed Profit & Loss, optimizing financial performance and alignment with organizational objectives
  • Directed and supervised all departmental tasks, reporting directly to the Store Manager, demonstrating strong leadership and organizational skills in driving departmental success
  • Managed sanitation requirements to ensure the highest standards of cleanliness and safety, surpassing state health code requirements and enhancing the overall shopping experience for customers
  • Developed and implemented 2x increased sales and promotion initiatives, contributing to increased company revenue and reinforcing the brand's competitive edge in the market
  • Elevated customer service and satisfaction standards, earning recognition as Customer Service Employee of the Month in 2011 and effectively reducing loss through shrink improvement
  • Received the Innovation Award for designing creative merchandise displays, enhancing product visibility and driving sales

Timeline

Crew Member

Trader Joe’s
09.2024 - 02.2025

Department Supervisor

Home Depot
03.2013 - 01.2024

Seafood Manager

Pathmark Supermarket
06.2002 - 03.2013

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James Jordan