Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
James Jorden

James Jorden

Seminole,FL

Summary

Customer Service with talent for organizing and implementing. Strong knowledge of building and growing working relations. Communicative and team-oriented with abilities to work in Eclipse, Microsoft and Excel. Proven history of fostering inclusiveness to meet team, individual and management objectives.

Results-oriented Sales Associate specializes in Building Contractor sales and support. Brings track record of success exceeding customer service and sales goals.

Overview

34
34
years of professional experience

Work History

Sales Associate

HAJOCA
Saint Petersburg, FL
10.2019 - Current
  • Handled transactions and rendered exact change.
  • Assisted customers in locating specific products, responded to inquiries, and provided product recommendations.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Reviewed files, recordings, and various documents to gather information needed to respond to requests.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Handled incoming telephone calls, offering sales support, product details, and information on services over the phone.
  • Increased purchase amounts by cross-selling with similar products.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Developed trusting relationships with customers by making personal connections.
  • Assessed customer needs to provide assistance and information on product features.
  • Worked with fellow sales team members to achieve group targets.

Business Owner

Ph Pool Services
Seminole, FL
10.2014 - 06.2019
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Kept records for production, inventory, income and expenses.
  • Devised business and marketing plans and prepared monthly financial reports.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
  • Directed implementation of strategic business plans to achieve goals and objectives.
  • Analyzed financial statements and trends to manage cash flow and make business decisions.
  • Mentored and trained new hires on sales techniques and customer service procedures.
  • Examined and inspected stock items for wear or defects.
  • Determined pricing for products or services based on costs and competition.
  • Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
  • Interviewed, trained and supervised employees.
  • Developed business from ground up and prepared records and operations for smooth handover to new owners.

Building Property Management

Norfolk Urban Outreach Ministry
Norfolk, VA
07.2009 - 12.2014
  • Supervised preventive maintenance projects, employee tasks and performance and adherence to safety standards.
  • Delegated daily tasks to employees to manage resources and meet deadlines.
  • Managed team of employees, daily progress reports and overall project planning.
  • Implemented preventive maintenance program by planning and coordinating major scheduled maintenance outages
  • Diagnosed and repaired mechanical issues according to industry standards.
  • Implemented improved training procedures to better develop new personnel.
  • Reviewed blueprints and manuals to repair and restore optimal functionality.
  • Planned incentive programs to maximize employee performance.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Analyzed business performance data and forecasted business results for upper management.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Proposed or approved modifications to project plans.
  • Produced thorough, accurate and timely reports of project activities.
  • Assigned work and monitored performance of project personnel.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Reviewed completed work to verify consistency, quality and conformance.

Radioman

United States Navy
06.1990 - 06.1994
  • Communication ship-shore and ship-ship communications via HF, VHF and UHF
  • Received, transmitted, distributed and destruction of classified and unclassified materials
  • Organized and filed of classified and unclassified materials
  • Typing 60 wpm
  • Completing assigned PMS assignments on time

Education

High School Diploma -

Salem High School
Virginia Beach, VA
06.1990

Some College (No Degree) - Social Sciences

Tidewater Community College
Norfolk, VA

Skills

  • Customer Service
  • Friendly and Outgoing
  • Teamwork and Collaboration
  • Listening Skills
  • Reliable and Punctual
  • Time Management
  • Customer- and Service-Oriented
  • Verbal and Written Communication
  • Energetic Self-Starter
  • Verbal/Written Communication
  • Customer Needs Assessment
  • Upselling Techniques
  • Sales Development
  • Policy and Procedure Adherence
  • Strategic Planning
  • Negotiation Tactics
  • Business Development
  • Client Account Management
  • Inventory Control Procedures

Languages

English
Native/ Bilingual
Spanish
Professional

Timeline

Sales Associate

HAJOCA
10.2019 - Current

Business Owner

Ph Pool Services
10.2014 - 06.2019

Building Property Management

Norfolk Urban Outreach Ministry
07.2009 - 12.2014

Radioman

United States Navy
06.1990 - 06.1994

High School Diploma -

Salem High School

Some College (No Degree) - Social Sciences

Tidewater Community College

Similar Profiles

CREATE PROFILE
James Jorden