James Joyner
Jacksonville,FL
Summary
Adept at navigating high-stress situations, I enhanced customer loyalty and satisfaction at Domino's Pizza through exceptional problem-solving and active listening. My proficiency in computer applications and adeptness in handling customer complaints led to significant positive feedback, showcasing my ability to blend technical skills with empathetic customer service.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Domino's Pizza
08.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Sandalwood High School
Jacksonville, FL05.2024
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Customer Relations
Problem Resolution
Computer Proficiency
Money handling abilities
Timeline
Customer Service Representative
Domino's Pizza
08.2022 - Current
High School Diploma -
Sandalwood High School