JAMES JUMBE
Elgin,IL
Summary
Proven Customer Support Specialist from Transtlantic Loan Services, adept in customer service and problem-solving. Excellently managed client inquiries and operational tasks, enhancing organizational efficiency. Demonstrates strong communication and attention to detail, crucial for fitness center environments. Achieved significant improvements in client satisfaction and operational workflow.
Overview
3
3
years of professional experience
Work History
Customer Support Specialist / Operations Assistant
Transtlantic Loan Services
LUSAKA, LUSAKA
08.2022 - 12.2023
- Responded to customer inquiries and provided support, offering clear instructions and maintaining a friendly, professional demeanor—skills that would be valuable in greeting fitness center participants and assisting with equipment use.
- Ensured all client records were accurate and up to date, helping with organizational tasks such as tracking locker assignments and equipment usage.
- Worked collaboratively with a team to ensure operational efficiency, much like working with fitness center staff to maintain a clean and well-functioning environment.
- Monitored systems and resolved client concerns, showcasing strong attention to detail, which would be useful in enforcing fitness center rules and regulations
Customer Service Representative / Facility Support
LSC Properties, Lusaka, Zambia
Lusaka, Lusaka
01.2021 - 03.2022
- Responded to customer inquiries and provided support, offering clear instructions and maintaining a friendly, professional demeanor—skills that would be valuable in greeting fitness center participants and assisting with equipment use.
- Ensured all client records were accurate and up to date, helping with organizational tasks such as tracking locker assignments and equipment usage.
- Worked collaboratively with a team to ensure operational efficiency, much like working with fitness center staff to maintain a clean and well-functioning environment.
- Monitored systems and resolved client concerns, showcasing strong attention to detail, which would be useful in enforcing fitness center rules and regulations.
Education
Computer Science
Elgin Community College
Elgin, IL07-2026
Skills
- Customer ServiceGreeted and assisted clients, ensuring a positive experience, which is crucial for interacting with fitness center participants
- CommunicationEffectively communicated with tenants and clients, addressing their needs and resolving issues, a key skill when assisting fitness center members
- Attention to DetailManaged and maintained accurate records (tenant information, billing, etc), which would be useful when tracking equipment, locker keys, or student IDs
- Problem-SolvingAddressed concerns and resolved issues in a timely and efficient manner, which would translate well to helping with fitness equipment or participant concerns
- Time ManagementManaged multiple tasks efficiently, such as coordinating maintenance or managing customer queries, ensuring that all responsibilities in the fitness center are met in a timely manner
- Team CollaborationWorked as part of a team to maintain operations, just as you would work alongside other staff members to ensure the smooth running of the fitness center
- Physical Fitness KnowledgeFamiliarity with physical environments, having maintained properties or spaces, and an understanding of equipment use that could be applied to assisting with fitness center equipment
- Safety awareness ensured that safety protocols were followed in a previous job, which will be helpful when enforcing fitness center rules and regulations, or providing first aid/CPR care
- OrganizationManaged and maintained facility documents and operations, a skill applicable to organizing fitness center schedules, locker assignments, and other tasks
- Equipment HandlingHandled tools and equipment in past roles, giving you the practical experience to assist participants with fitness equipment and ensure everything is in working order
Affiliations
- Fitness Enthusiast: Regularly go to the gym to stay active and enjoy learning more about different exercises and fitness routines, which makes me more confident in helping others in a fitness setting.
- Volunteer at Local Community Events: Helped out at school or local community events, from setting up to assisting participants, which gave me experience in working with people and making sure everything runs smoothly.
References
References available upon request.
Timeline
Customer Support Specialist / Operations Assistant
Transtlantic Loan Services
08.2022 - 12.2023
Customer Service Representative / Facility Support
LSC Properties, Lusaka, Zambia
01.2021 - 03.2022
Computer Science
Elgin Community College
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