Summary
Overview
Work History
Education
Skills
Timeline
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James Kagecha

St Louis,MO

Summary

Dynamic leader with proven expertise in project management and conflict resolution honed at CABKA North America and Yzer LLC. Excelled in enhancing operational efficiency and team productivity through strategic planning and quality assurance. Recognized for exceptional training and mentoring abilities, achieving significant improvements in employee engagement and satisfaction.

Overview

2025
2025
years of professional experience

Work History

Supervisor

CABKA North America
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
  • Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
  • Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.

Independent Contractor

Yzer Llc
11.2023 - Current
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Temp Worker

CABKA North America
03.2021 - 11.2022
  • Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
  • Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
  • Learned semi-skilled and advanced work by shadowing experienced workers.
  • Cultivated positive relationships with coworkers, fostering collaboration and teamwork in diverse work environments.
  • Supported company growth by quickly adapting to new roles and industries, showcasing versatility as a Temp Worker.
  • Checked raw materials and completed work for defects affecting product quality.
  • Managed project deadlines successfully by prioritizing tasks and staying organized under tight schedules in various temporary roles.
  • Enhanced productivity by efficiently managing multiple tasks and responsibilities across various temporary assignments.

Education

BSC Public Health - Health Sciences

Jommo Kenyatta University
Nairobi Kenya
09.2012

Skills

  • Training and mentoring
  • Processes and procedures
  • Schedule development
  • Priority management
  • Department organization
  • Multitasking Abilities
  • Strategic Planning
  • Team building
  • Professionalism
  • Project Management
  • Reliability
  • Adaptability
  • Conflict Resolution
  • Quality Assurance
  • Problem-solving aptitude
  • Time management abilities

Timeline

Independent Contractor

Yzer Llc
11.2023 - Current

Temp Worker

CABKA North America
03.2021 - 11.2022

Supervisor

CABKA North America

BSC Public Health - Health Sciences

Jommo Kenyatta University

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James Kagecha