Summary
Overview
Work History
Education
Skills
Timeline
Generic
JAMES KAMAU

JAMES KAMAU

San Antonio,TX

Summary

Banking Operations Specialist with extensive experience in compliance and fraud detection. Demonstrated success in enhancing customer experience through effective escalation handling and technical support. Proficient in IT service desk operations and cash handling, ensuring accuracy and adherence to regulations in high-volume transactions.

Overview

9
9
years of professional experience

Work History

Banker/Lead Teller

RBFCU
San Antonio, TX
01.2021 - Current
  • Serve as a subject-matter expert for specialized services, including IRAs, estate accounts, and business banking.
  • Accurately perform teller transactions, including deposits, withdrawals, check cashing, and debit card reassurance.
  • Created and maintained a new account checklist to assist the team with account creation and document accuracy, ensuring compliance with internal policy.
  • Maintained customer records of all banking activities in a secure database to ensure compliance with all federal regulations.

IT Service Desk Analyst

RBFCU
San Antonio, TX
01.2021 - 01.2022
  • Provided Tier 1 and Tier 2 support for internal employees across departments, resolving issues involving hardware, software, and network connectivity.
  • Processed equipment orders, configured workstations, and supported remote/hybrid employee setups.
  • Authored and maintained internal documentation to enhance knowledge sharing and reduce repeated service desk tickets.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.

Business Center Specialist

H-E-B
San Antonio, TX
01.2020 - 01.2022
  • Delivered government-related services, such as vehicle registration renewals and title transfers, with a focus on accuracy and timeliness.
  • Ensured regulatory compliance across high-volume financial transactions.
  • Organized inventory of supplies necessary for operating the business center effectively.

Apple Care Support Representative

Volt Workforce Solutions
San Antonio, TX
01.2016 - 01.2020
  • Provided technical phone support for Apple customers with iOS and macOS devices, emphasizing issue resolution.
  • Facilitated account troubleshooting, software updates, hardware resolutions, and billing inquiries.
  • Installed and performed minor repairs on hardware, software, and peripheral equipment.

Education

BACHELOR OF BUSINESS ADMINISTRATION -

SAM HOUSTON STATE UNIVERSITY
HUNTSVILLE, TX

Skills

  • Technical Support (iOS, macOS, Windows, Hardware)
  • IT Service Desk and Troubleshooting
  • Banking and Financial Operations
  • Customer Experience and Escalation Handling
  • Cash handling and transaction accuracy
  • Fraud Detection and Compliance Support
  • Ticketing and Reporting Systems
  • Microsoft Office Suite

Timeline

Banker/Lead Teller

RBFCU
01.2021 - Current

IT Service Desk Analyst

RBFCU
01.2021 - 01.2022

Business Center Specialist

H-E-B
01.2020 - 01.2022

Apple Care Support Representative

Volt Workforce Solutions
01.2016 - 01.2020

BACHELOR OF BUSINESS ADMINISTRATION -

SAM HOUSTON STATE UNIVERSITY

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