JAMES KASA

Assessed and fulfilled customer PPF needs through consultations.
Designed and installed customized PPF solutions per specifications.
Installed vinyl kits on vehicles involved in collisions to restore appearance.
Executed full vehicle wraps on vans and trailers to enhance branding.

• Developed and implemented procedures for the efficient operation of the shop.
• Maintained high standards of customer service throughout the store.
• Implemented strategies to increase sales and profitability of the shop.
• Monitored staff performance and provided feedback and guidance as necessary.
• Facilitated prompt resolution of customer problems and complaints.
• Taught junior employees proactive strategies to meet operational and sales goals.
• Supervised a team of 20 employees, providing training, and performance evaluations.
• Resolved customer complaints with professionalism, preserving the shop's reputation.
• Oversaw daily shop operations, ensuring efficient workflow and customer satisfaction.
• Supervised daily operations by establishing procedures and monitoring team performance.
• Guided team to consistently achieve daily, weekly and monthly production goals.

Created daily outgoing car lists to streamline operations.
Managed shop workflow to guarantee timely and efficient processing.
Cultivated a 'make the day happen' mindset among team members.
Maintained quality standards while fostering a collaborative work atmosphere.