James Kauffman
Summary
Certified Cisco Network Engineer with expertise in collaboration, firewalls, routing, and switching, and a strong focus on effective troubleshooting. Detailed Network Engineer proud to offer extensive experience in system repair and technical support. An enthusiastic employee with knowledge in LAN and WAN infrastructure planning and deployment. Skilled in task prioritization, project oversight, and effective communication.
Overview
5
5
years of professional experience
Work History
Network Engineer
Bealls Inc.
Bradenton, FL
07.2021 - Current
- Manage all aspects of Cisco voice collaboration infrastructure, overseeing version upgrades and certificate processes.
- Manage and maintain firewall configurations on Cisco Integrated Services Routers (ISRs), Adaptive Security Appliances (ASAs), Azure, OCI, and Firepower, ensuring network security and compliance.
- Develop comprehensive scripts in UCCX for the contact center, optimizing workflows and enhancing customer interactions.
- Configured and maintained policies on Cisco Identity Services Engine (ISE) to enforce network access control and ensure compliance with security policies.
- Assist in planning and implementing network infrastructure projects, adhering to timelines and budget constraints
- Develop and maintained comprehensive documentation of network configurations and procedures for future reference and knowledge sharing.
- Leveraged Python scripting to automate router configuration tasks using APIs, streamlining deployment processes and improving efficiency.
- Participate in on-call rotation to provide 24/7 network support and respond to emergencies promptly.
Unified Communications Engineer
NASDF
Columbus, OH
03.2019 - 07.2021
- Monitor network performance to determine if adjustments need to be made to meet SLAs.
- Hands-on experience using Cisco Unified Communication Manager (11.x), Contact Center Enterprise (11.x), Unity Connection (11.x), Unified Intelligence Center (11.x), and Calabrio (9.x) Install, configure, and troubleshoot Cisco IP Communicator and Cisco Jabber instant message and video application (iOS, Android, and Windows) Deploy 7900, 7800, 8800 series Cisco IP phones using SCCP and SIP protocols.
- Assist in migrating legacy phone systems to Cisco Call Manager.
- Manage and support over 10,000 Cisco endpoints.
- Perform move/add/change/delete requests in state of the art Hosted VoIP PBX platform.
- Respond to situations where standard procedures and advanced technical expertise have failed to isolate or fix problems in malfunctioning equipment or software.
- Create and maintain comprehensive documentation related to network performance management, capacity planning, and utilization trend analysis.
- Assist in researching, proposing, and implementing new technology.
- Troubleshoot IP Phone registration, call quality, and call flow.
Education
Cisco Certified Network Professional (Collaboration) -
Cisco ID No. CSCO13604157
07.2023
Cisco Certified Network Associate (200-301) -
Cisco ID No. CSCO13604157
Associate - Arts
Palm Beach State College
2017
Skills
- Cisco CUCM/UCCX/CUC/CUIC/CER/CME
- CUBE
- Microsoft Windows Server 2019
- Firewalls and Endpoint Security
- Automation Tools and Scripting
- Cisco Firepower
- Cisco Wireless
- Junos OS
Timeline
Network Engineer
Bealls Inc.
07.2021 - Current
Unified Communications Engineer
NASDF
03.2019 - 07.2021
Cisco Certified Network Professional (Collaboration) -
Cisco ID No. CSCO13604157
Cisco Certified Network Associate (200-301) -
Cisco ID No. CSCO13604157
Associate - Arts
Palm Beach State College