Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Kauffman

Summary


Certified Cisco Network Engineer with expertise in collaboration, firewalls, routing, and switching, and a strong focus on effective troubleshooting. Detailed Network Engineer proud to offer extensive experience in system repair and technical support. An enthusiastic employee with knowledge in LAN and WAN infrastructure planning and deployment. Skilled in task prioritization, project oversight, and effective communication.

Overview

5
5
years of professional experience

Work History

Network Engineer

Bealls Inc.
Bradenton, FL
07.2021 - Current
  • Manage all aspects of Cisco voice collaboration infrastructure, overseeing version upgrades and certificate processes.
  • Manage and maintain firewall configurations on Cisco Integrated Services Routers (ISRs), Adaptive Security Appliances (ASAs), Azure, OCI, and Firepower, ensuring network security and compliance.
  • Develop comprehensive scripts in UCCX for the contact center, optimizing workflows and enhancing customer interactions.
  • Configured and maintained policies on Cisco Identity Services Engine (ISE) to enforce network access control and ensure compliance with security policies.
  • Assist in planning and implementing network infrastructure projects, adhering to timelines and budget constraints
  • Develop and maintained comprehensive documentation of network configurations and procedures for future reference and knowledge sharing.
  • Leveraged Python scripting to automate router configuration tasks using APIs, streamlining deployment processes and improving efficiency.
  • Participate in on-call rotation to provide 24/7 network support and respond to emergencies promptly.

Unified Communications Engineer

NASDF
Columbus, OH
03.2019 - 07.2021
  • Monitor network performance to determine if adjustments need to be made to meet SLAs.
  • Hands-on experience using Cisco Unified Communication Manager (11.x), Contact Center Enterprise (11.x), Unity Connection (11.x), Unified Intelligence Center (11.x), and Calabrio (9.x) Install, configure, and troubleshoot Cisco IP Communicator and Cisco Jabber instant message and video application (iOS, Android, and Windows) Deploy 7900, 7800, 8800 series Cisco IP phones using SCCP and SIP protocols.
  • Assist in migrating legacy phone systems to Cisco Call Manager.
  • Manage and support over 10,000 Cisco endpoints.
  • Perform move/add/change/delete requests in state of the art Hosted VoIP PBX platform.
  • Respond to situations where standard procedures and advanced technical expertise have failed to isolate or fix problems in malfunctioning equipment or software.
  • Create and maintain comprehensive documentation related to network performance management, capacity planning, and utilization trend analysis.
  • Assist in researching, proposing, and implementing new technology.
  • Troubleshoot IP Phone registration, call quality, and call flow.

Education

Cisco Certified Network Professional (Collaboration) -

Cisco ID No. CSCO13604157
07.2023

Cisco Certified Network Associate (200-301) -

Cisco ID No. CSCO13604157

Associate - Arts

Palm Beach State College
2017

Skills

  • Cisco CUCM/UCCX/CUC/CUIC/CER/CME
  • CUBE
  • Microsoft Windows Server 2019
  • Firewalls and Endpoint Security
  • Automation Tools and Scripting
  • Cisco Firepower
  • Cisco Wireless
  • Junos OS

Timeline

Network Engineer

Bealls Inc.
07.2021 - Current

Unified Communications Engineer

NASDF
03.2019 - 07.2021

Cisco Certified Network Professional (Collaboration) -

Cisco ID No. CSCO13604157

Cisco Certified Network Associate (200-301) -

Cisco ID No. CSCO13604157

Associate - Arts

Palm Beach State College
James Kauffman