Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
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James Kearns

Elizabeth,NJ

Summary

Hardworking Server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Focused Delivery Person, successful at handling continuous work. Meets tight schedule demands by planning routes well and anticipating potential roadblocks.

Flexes easily with changing assignments, customers and weather. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Server

Rosalita's Roadside Cantina
Englishtown, NJ
02.2023 - Current
  • Took orders from customers accurately and in a timely manner.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Assisted in training new servers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Followed health safety guidelines when preparing and serving food products.
  • Prepared checks, itemizing total meal costs and taxes.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Collaborated with others to discuss new opportunities.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Stocked service areas with supplies during slow periods.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Provided excellent customer service to ensure satisfaction.

Delivery Driver

Nicolo's Pizzeria
Old Bridge, NJ
08.2019 - 01.2022
  • Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges.
  • Received daily delivery instructions and route assignments from dispatch.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Determined optimal routes based on GPS application information and knowledge of local routes.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Handled merchandise in accordance with product handling standards.
  • Presented order bills and collected payments for deliveries.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Understood and followed oral and written directions.
  • Worked with cross-functional teams to achieve goals.

Education

Associate of Arts - Liberal Studies

Union County College
Cranford, NJ
05-2024

Skills

  • Quality Control
  • Technical Support
  • Cost Estimation
  • Customer Service
  • Multitasking and Organization
  • Excellent Communication
  • Microsoft Office (Word, Excel, Access, Powerpoint)
  • Listening Skills
  • Attention to Detail
  • Data Processing
  • Analytical
  • Computer Skills
  • Training & Development
  • Data Assessment
  • Software Management
  • Entry Level Coding (Python)

Languages

English
Professional
Spanish
Limited

Accomplishments

  • Graduated High School with a 4.3 GPA
  • High Honors and Honors
  • Taken Advanced Classes

Timeline

Server

Rosalita's Roadside Cantina
02.2023 - Current

Delivery Driver

Nicolo's Pizzeria
08.2019 - 01.2022

Associate of Arts - Liberal Studies

Union County College

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James Kearns