Summary
Overview
Work History
Education
Skills
Certification
ADDITIONAL EXPERIENCE
Timeline
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James K. Echols

Hanover Park,USA

Summary

Results-driven management professional with a strong track record in sales, operations, and project management across automotive, real estate, and retail industries. Experienced in leading cross-functional teams, mentoring managers, and delivering data-driven solutions to boost efficiency and reduce costs. Proven ability to drive revenue, streamline operations, and build high-performing teams.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Direct Support Professional

Diverse Journeys, Inc
12.2021 - 06.2024
  • Assisted individuals with daily living skills, promoting independence and personal growth.
  • Implemented care plans tailored to individual needs, ensuring consistent support and engagement.
  • Facilitated communication between clients and healthcare providers, enhancing service delivery.
  • Monitored client progress and reported changes to the care team for timely interventions.
  • Administered client medications and mobility therapy
  • Trained new staff on protocols and procedures, fostering a collaborative work environment.
  • Maintained accurate documentation of client interactions, adhering to regulatory standards and best practices.

E-Commerce Manager

THE SULLIVAN GROUP – PACIFIC VOLKSWAGON, AUDI, PORSCHE, AND SUBARU
01.2019 - 06.2020
  • Results-driven Automotive E-Commerce Sales Manager with extensive experience in digital retail operations, online vehicle sales, and customer acquisition strategies.
  • Proven track record of driving revenue growth through effective lead management, inventory optimization, and digital marketing across platforms such as Dealer.com, AutoTrader, and CarGurus.
  • Skilled in CRM utilization, cross-functional team leadership, and delivering a seamless online buying experience.
  • Adept at analyzing sales data to improve performance, conversion rates, and customer satisfaction.
  • Developed and implemented e-commerce strategies to enhance online visibility and customer engagement.
  • Managed product listings, ensuring accuracy and optimization for search engine performance.

Brokers Agent

FIRST CLASS AUTOMOTIVE BROKERAGE
06.2017 - 01.2019
  • Provided procurement services for small business fleets and City of Los Angeles contracts.
  • Negotiated vehicle purchase agreements, ensuring compliance with industry regulations and client needs.
  • Assisted in completing all required documentation, ensuring accuracy and compliance with state regulations.
  • Closed an average of 20 deals per month, resulting in over $80,000 in monthly sales volume.
  • Built a referral-based pipeline by providing exceptional service and cultivating long-term clients utilizing CRM software

E-Commerce Director / E-Commerce Sales Manager / Business Development Director

THE SHAMMAS GROUP - DLTA NISSAN / FELIX CHEVROLET
06.2011 - 06.2017
  • Managed internet sales department and website SEO and SEM
  • Provided professional responses to sales inquiries and generated vehicle sales through prospecting and marketing customer engagement.
  • Provided mentorship to junior sales managers and management trainees, focusing on sales performance and product knowledge.
  • Developed and implemented best practices for customer service excellence and team collaboration.
  • Collaborated with corporate automotive manufacturers to assess and optimize digital sales and marketing technologies.
  • Managed and developed interdepartmental SOP’s to align with Nissan and GM sales, operations, and customer service protocols
  • Identified new revenue opportunities, optimized sales processes, and built strong relationships with OEMs, dealerships, vendors, and technology partners.
  • Led strategic initiatives to enhance operational efficiency across multiple departments.

Operations Manager

TOYOTA PARTS DISTRIBUTION CENTER
06.1998 - 06.2000
  • Managed $9MM/month in shipping sales, $5MM in receiving inventory, and a operations staff of 45 employees compliant with company policies, procedures and productivity
  • Reduced transport and damage costs significantly; improved service compliance
  • Designed and implemented 5S safety and organization program
  • Oversaw daily operations, ensuring timely processing of orders and inventory management.
  • Streamlined logistics processes, enhancing efficiency in parts distribution across multiple channels.
  • Implemented quality control measures to maintain high service standards and reduce errors.
  • Led cross-functional teams to improve workflow and optimize resource allocation in the warehouse.
  • Analyzed and reported on key performance metrics to senior management.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.

Education

Associate of Science - Business Management & Marketing

Northwood University
Midland, Michigan

Skills

  • Product management
  • Order fulfillment
  • E-commerce platforms
  • Competitor analysis
  • Project management certification holder
  • OSHA 30 certification

Certification

  • General Industry OSHA 30 Course Completion, September 2021
  • Project Management Professional (PMP), September 2021
  • Logistics and Supply Chain Specialist, September 2021
  • Project Management Accredited Certification (IO4PM), September 2021
  • Toyota Production System & Total Quality Management Certified
  • US Army 91 Bravo Medical Specialist Certified – Retired

ADDITIONAL EXPERIENCE

  • STARBUCKS, Brentwood, California, Store Manager, Managed $2M operations budget and staff of 25. Oversaw sales, inventory, staffing, and administrative functions. Received District Management Award for exceeding profitability goals
  • INTERNATIONAL MORTGAGE CORPORATION, Beverly Hills, California, Loans Processor. Assisted clients with mortgage loan applications and documentation. Conducted loan processing in a fast-paced call center environment
  • SANTA MONICA NISSAN – DOWNTOWN LA MOTORS, Special Finance Manager. Santa Monica and Los Angeles, California. Developed finance options and closed high-value auto sales. Managed dealership website and online marketing efforts. Achieved top producer status for two consecutive years, generating $500K+ in profit
  • SAN FRANCISCO TOYOTA REGION, San Ramon, California, Senior Operations Supervisor. Managed 202,000 sq. ft. facility and 31 associates. Improved productivity and safety through sort-less picking and storage optimization.
  • TOYOTA MOTOR NORTH AMERICA, INC. – CHICAGO REGION, Aurora, Illinois, Operations Supervisor. Managed 350,000 sq. ft. automated facility and 36 associates. Improved productivity and safety through sort-less picking and storage optimization. Initiated nighttime shipping program reducing lead time and damage. Led productivity and safety committees to meet OSHA standards
  • TOYOTA MOTOR NORTH AMERICA, INC., Torrance, California, Management Trainee, Prepared market study and demographic reports for marketing department using Regis Automotive Registration Data. Developed budgets, after market pricing surveys, and training reports.

Timeline

Direct Support Professional

Diverse Journeys, Inc
12.2021 - 06.2024

E-Commerce Manager

THE SULLIVAN GROUP – PACIFIC VOLKSWAGON, AUDI, PORSCHE, AND SUBARU
01.2019 - 06.2020

Brokers Agent

FIRST CLASS AUTOMOTIVE BROKERAGE
06.2017 - 01.2019

E-Commerce Director / E-Commerce Sales Manager / Business Development Director

THE SHAMMAS GROUP - DLTA NISSAN / FELIX CHEVROLET
06.2011 - 06.2017

Operations Manager

TOYOTA PARTS DISTRIBUTION CENTER
06.1998 - 06.2000

Associate of Science - Business Management & Marketing

Northwood University

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James K. Echols