James Kelley
Bethesda,MD
Summary
Vision-driven leader with 20+ years of expertise in business management, leadership, public service, and employee development. Committed to ethical practices and dedicated to driving business growth. Excellent communicator skilled in building lasting relationships. Highly organized and detail-oriented. Emotionally intelligent and disciplined.
Overview
25
25
years of professional experience
Work History
Assistant Chief Deputy
Register of Wills
Rockville , MD
2010.05 - Current
- Lead, teach, and grow a team of 8 regarding Maryland estates & trusts statutes, rules, Register's policies, procedures ensuring true and accurate estate administration commences
- Carefully examine daily cashbox reports for discrepancies while completing bank deposits
- Deposits regularly exceed $1,000,000.00/annual once revenues exceed $30,000,000.00
- Conduct annual employee reviews
- Provide coaching and disciplinary recourse as needed
- As a result of accomplished leadership, there have been consistent promotions and salary increases earned annually by staff
- Take on extremely complex estates that require the collaboration of attorneys and Circuit Court Judges
- As a result of profound insight and sound discretion, thousands of dollars in legal fees are saved, families are afforded peace of mind during the loss of a loved one, estates are protected, and clear paths are made resulting in successful estate administration
- Interview distraught family members and provide education regarding probate law so that custom solutions are given, while mitigating anger, tears, and at times hostile circumstances
- Oversee employee caseloads (5,000 new probate cases annually) while navigating trace flow within a fast-paced division (10-25 persons daily)
- As a result of 14 years of continued dedication, compassion, and patience, there have been zero written complaints from members of the public in my tenure
- Compose and review various and difficult Court documents, petitions, motions, objections, property appraisal reports, cashbox reports, and debts of the deceased person ensuring the accurate accounting of assets and debts
- Create policies and procedures, provide opinions on legislation and the creation of new law
- Project developer of 'foreign proceedings procedure', resulting in solutions to hundreds of complex foreign estate matters allowing peace of mind for families of lost loved ones as well as saving families thousands of dollars in legal fees.
Loss Mitigation/Project Developer
CitiMortgage
Frederick , MD
2004.09 - 2009.07
- Procedural developer/creator of instructional literature & training videos for Fannie Mae's 'Home Savers Advance' loan default product
- As a result, thousands of home loans were brought current avoiding foreclosure during 2008 mortgage crisis
- Applauded in CitiMortgage newsletter for developing the strategy that successfully launched 'HSA' loan default product
- Diligently managed hundreds of home loans, urgently worked with foreclosure division, collected & audited client financials to determine qualifications for mitigation, assisted in completion of modification documents.
Store Manager
Rent-A-Center
Frederick and Hagerstown , MD
1999.03 - 2004.08
- Instrumental in successful relocation/overhaul of store 1609
- Worked with executive leaders, terminated underperforming employees, hired new team, resulted in annual revenue increase from $385,000 - $1,000,000, customer growth 300 - over 600, contracts 425-785 in 2 years
- Audited cash flow reports, inventory & depreciation of assets, completed daily bank deposits
- Lead and constructively coached 4 employees
- Maintained accurate records of employee performance reviews, disciplinary actions and attendance tracking
- Planned and projected P&L monthly/annually
- Completed daily, monthly, annual P&L statements/reports
- Pursued litigation on severely delinquent accounts
- Contract explanations and negotiations
- Closely monitored client feedback to ensure world class service, trust, respect, and the cultivation of long-lasting relationships occurred.
Education
High School Diploma -
Walkersville high school
Walkersville, Maryland06.1998
Skills
- Strong positive attitude
- Leadership and personal development
- Calmness in high stress environments
- Cash Flow Analysis
- Budget projections and development
- Mentoring
- Active listening
- Interpretation of law
- Time Management
- Vision casting and goal creation
Timeline
Assistant Chief Deputy
Register of Wills
2010.05 - Current
Loss Mitigation/Project Developer
CitiMortgage
2004.09 - 2009.07
Store Manager
Rent-A-Center
1999.03 - 2004.08
High School Diploma -
Walkersville high school
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