James Kelley
Branch Manager
Waxahachie ,TX
Summary
Strategic in financial management, thrive on maximizing productivity and efficiency in task completion. Skilled in budgeting, risk assessment, and strategic planning. Excel at communication, problem-solving, and leadership, ensuring seamless operations and team synergy.
Overview
18
18
years of professional experience
Work History
Branch Manager
H&E Equipment
Dallas , TX
08.2024 - Current
- Developed or analyzed information to assess current or future financial status of firms.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Monitored financial performance of the branch on a monthly basis.
- Managed staff scheduling, hiring and training processes.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Identified opportunities for process improvement initiatives within the branch.
Branch Manager
H&E Equipment
Mesquite, Texas
03.2022 - 08.2024
- Developed invoicing systems and internal controls to boost billing efficiencies.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Managed staff scheduling, hiring and training processes.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Identified opportunities for process improvement initiatives within the branch.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Monitored financial performance of the branch on a monthly basis.
- Designed sales and service strategies to improve revenue and retention.
Outside Sales Representative
H&E Equipment
Mesquite, Texas
04.2021 - 03.2022
- Followed up with customer to identify and resolve service, account, or technical issues and maintain satisfaction.
- Conducted site visits to assess needs, demonstrate products, and recommend strategic solutions for customer requirements.
- Maintained knowledge of current product offerings and pricing structures.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Identified new business opportunities by analyzing market trends and competitor activities.
- Created customized presentations for prospective clients based on their needs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Gathered data on competitors' products, prices, and sales techniques.
- Closed product sales to increase revenue and build client loyalty.
- Demonstrated products to potential customers and answered questions to close sales.
Project Manager
ACR restoration
Mansfield , TX
12.2019 - 01.2021
- Prepared cost estimates for projects of varying sizes.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
- Developed and maintained project plans, timelines, and budgets.
- Managed multiple projects with competing deadlines simultaneously.
- Conducted periodic inspections of job sites for quality and progress.
Outside Sales Representative
Herc Rentals
04.2019 - 12.2019
- Followed up with customer to identify and resolve service, account, or technical issues and maintain satisfaction.
- Conducted site visits to assess needs, demonstrate products, and recommend strategic solutions for customer requirements.
- Maintained knowledge of current product offerings and pricing structures.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Identified new business opportunities by analyzing market trends and competitor activities.
- Created customized presentations for prospective clients based on their needs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Gathered data on competitors' products, prices, and sales techniques.
- Closed product sales to increase revenue and build client loyalty.
- Demonstrated products to potential customers and answered questions to close sales.
Outside Sales Representative
Six and Mango Equipment
Grand Prairie , Texas
05.2012 - 11.2018
Class A CDL Delivery Driver
Six and Mango Equipment
Grand Prairie, Texas
04.2009 - 05.2012
- Maintained ongoing communications with operations center personnel to keep teammates informed.
- Utilized GPS navigation systems for efficient routing purposes.
- Reviewed paperwork for completeness and accuracy, checked orders for correct number of boxes and corrected addresses and support documentation.
- Maintained contact with dispatch personnel throughout shift to receive instructions and updates.
- Performed regular inspections and completed vehicle repairs.
- Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
- Delivered and unloaded products at designated location at customer site using tractor-trailers, ramps, lift gates, pallet jacks and load bars.
- Ensured timely delivery of products to customers according to specified routes and time schedules.
Class A CDL Driver
United Rentals
Irving, Texas
03.2007 - 10.2009
- Monitored load security throughout trips.
- Observed driving regulations and safety procedures, maintaining excellent safe driving record.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Conducted daily DOT pre-trip inspections according to set checklist.
- Completed paperwork accurately in a timely manner.
- Reviewed paperwork for completeness and accuracy, checked orders for correct number of boxes and corrected addresses and support documentation.
- Maintained ongoing communications with operations center personnel to keep teammates informed.
- Addressed and resolved customer concerns, problems and questions professionally and courteously and developed positive long-range working relationships with repeat customers.
- Responded to service calls for emergency deliveries or pick-ups.
- Adhered to company policies including hours of service limitations and hazardous materials transport regulations.
- Delivered and unloaded products at designated location at customer site using tractor-trailers, ramps, lift gates, pallet jacks and load bars.
Skills
- Excels in team leadership
- Business development expertise
- Sales professional
- Relationship building and management
- Staff development
- Sales development
- Financial oversight
- Business planning
- Team supervision
- Excellent work ethic
- Branch operations management
- Customer service
Timeline
Branch Manager
H&E Equipment
08.2024 - Current
Branch Manager
H&E Equipment
03.2022 - 08.2024
Outside Sales Representative
H&E Equipment
04.2021 - 03.2022
Project Manager
ACR restoration
12.2019 - 01.2021
Outside Sales Representative
Herc Rentals
04.2019 - 12.2019
Outside Sales Representative
Six and Mango Equipment
05.2012 - 11.2018
Class A CDL Delivery Driver
Six and Mango Equipment
04.2009 - 05.2012
Class A CDL Driver
United Rentals
03.2007 - 10.2009
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