Summary
Overview
Work History
Education
Skills
Certification
References
Contact
Education and Training
Timeline
Generic

James Kelly

Novi

Summary

A highly organized professional with comprehensive background in household management, ready to deliver exceptional service in new role. Known for ability to streamline operations, enhance resident satisfaction, and maintain high standard of cleanliness and order. Committed to fostering cooperative team environment and adapting to evolving household needs with flexibility and reliability.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Houseman/Driver

Gores Residence
03.2023 - Current
  • Assisted in inventory management through timely restocking of housekeeping supplies.
  • Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
  • Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Daily Walkthrough/Preventive Maintenance
  • Coordinate vendor and contractor on site.
  • Perform daily maintenance on pool/spa.
  • Helped coordinate event setups/breakdown.
  • In charge of all Vehicle maintenance and repairs.
  • Collaborated with vendors to address urgent repair needs, minimizing operational downtime.
  • Coordinated special projects such as deep cleans or major event preparations while minimizing disruption to guests'' experiences.
  • Implemented safety protocols to ensure a safe working environment for both staff and guests.
  • Communicated repair needs to house manager.
  • Assisted with seasonal projects to keep landscaping fresh and attractive.
  • Replaced burned-out light bulbs and performed basic electrical repairs.
  • Shopped for clients at retail and grocery stores and picked up requested items.
  • Coordinated parcel delivery using strong time management skills.
  • Coordinated pick-ups and deliveries with clients.
  • Miscellaneous errands for the principle.
  • Worked Pistons Games. Helping property manager with the logistics.
  • Developed strong relationships with client, fostering trust through professionalism and reliability in transportation services provided.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Improved safety conditions by removing snow and ice from walkways during winter months.
  • Helped with Assistant Manager role when needed.

Aquatics Supervisor

Lifetime Fitness
11.2022 - Current
  • Documented aquatic staff disciplinary action and implemented corrective plans.
  • Managed aquatic staff meetings and in-service trainings to mentor team members.
  • Maintained pool, pump room and environment, adhering to standards in safety, cleanliness and appearance.
  • Performed safety drills and audits with monthly meetings and training.
  • Conducted lifeguard, swim lesson instructor and safety certification training.
  • Supervised lifeguards, maintaining employee files with up-to-date CPR, first aid, AED and spinal injury management certifications.
  • Integrated member-service and engagement strategies to expand program enrollment and participation.
  • Assigned work to team members and evaluated performance against standards.
  • Managed supply inventory for team and distributed resources to meet demand.
  • Sought out opportunities to improve service levels and corrected problems.
  • Evaluated performance of staff and addressed areas needing improvement.
  • Taught team pool and deck safety rules and procedures.
  • Resolved member issues or complaints by listening and addressing issues directly or assigning tasks to other staff.
  • Answered questions about facility hours, policies and programs.
  • Oversaw equipment storage space by assigning cleaning and organizing duties.
  • Examined recreational equipment for signs of damage and potential safety risks.

Pool Service Technician

Pristine Pool Service And Repair
06.2018 - Current
  • Cleaned swimming pools and tested water to pinpoint chemical supplements needed for optimum water chemistry and sustained cleanliness.
  • Repaired and installed motors, vacuums and filters, replacing parts approaching failure point after consulting customers.
  • Maintained expert knowledge of in-ground and above-ground residential, educational and commercial pools to optimize customer service.
  • Documented work performed for specific customers for accurate billing and follow-up support.
  • Completed seasonal shutdown of pools by draining, covering and storing equipment.
  • Trained and supervised new pool-cleaning staff in safe and productive services that generated satisfied and loyal customers.
  • Requested and ordered pool cleaning and maintenance supplies and arranged for safe and proper storage.
  • Inspected pool equipment for proper functioning of pumps, filters and control equipment.
  • Maintained clean, presentable and safe aquatic areas to deliver positive guest experiences.
  • Stocked inventory of pool chemicals and cleaning materials.
  • Resolved guest concerns through positive interaction and application of issue resolution procedures.
  • Assisted with new employee training by educating staff on policies and procedures.

Houseman (Part Time)

Katzman Residence
02.2019 - 03.2022
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Collected and removed trash from rooms.
  • Assisted with seasonal projects to keep landscaping fresh and attractive.
  • Routinely inspected equipment for preventive and emergency maintenance needs.
  • Replaced burned-out light bulbs and performed basic electrical repairs.
  • Kept interior and exterior of buildings clean, safe and welcoming.
  • Built reputation for excellent handyman services by taking pride in craftsmanship and attention to detail.
  • Operated hand and power tools to complete repairs.
  • Shopped for clients at retail and grocery stores and picked up requested items.
  • Coordinated parcel delivery using strong time management skills.
  • Inspected pool equipment for proper functioning of pumps, filters and control equipment.
  • Vacuumed, brushed and cleaned pools to maintain proper functionality and pH.
  • Repaired and installed motors, vacuums and filters, replacing parts approaching failure point after consulting customers.
  • Stocked inventory of pool chemicals and cleaning materials.
  • Maintained expert knowledge of in-ground and above-ground residential, educational and commercial pools to optimize customer service.
  • Communicated with customers regarding moving needs and deadlines.
  • Coordinated pick-ups and deliveries with clients.
  • Scheduled preventive maintenance programs to keep equipment in good working condition.
  • Inspected grounds to identify, minimize and correct hazardous property conditions or liability concerns.
  • Miscellaneous errands for the principle.

Field Sampler

Environmental Support Services.
09.2017 - 05.2018
  • Maintained clean, presentable and safe aquatic areas to deliver positive guest experiences.
  • Collected bacteria samples from public pools for the country.
  • Maintained proper chlorine and PH.
  • Documented daily mileage, gas and other data.
  • Determined most expedient trip by mapping out driving routes ahead of time.
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.

Education

Associate of Applied Science - Marketing & Applied Management

Schoolcraft College
Livonia, MI
12.2022

Skills

  • Good Work Ethic
  • Microsoft Office
  • Flexible Schedule
  • Customer Service
  • Team Management
  • Computer Skills
  • Planning & Organizing
  • Friendly, Positive Attitude
  • Reliable & Trustworthy
  • People Skills
  • Relationship Building
  • Supervision & Leadership
  • Maintenance & Repair
  • Calendar management
  • Exceptional organization

Certification

  • Life Guarding
  • CPR
  • AED
  • First Aid
  • Oxygen
  • Blood Born Pathogens

References

  • Audrey Graham, 248-724-6135, Estate Manager
  • David Ragland, 248-670-3297, Pristine Pool Owner
  • Mike Mahr, 248-493-2387, Environmental Support Services

Contact

Novi, MI 48377

Education and Training

other,Livonia, MI

Timeline

Houseman/Driver

Gores Residence
03.2023 - Current

Aquatics Supervisor

Lifetime Fitness
11.2022 - Current

Houseman (Part Time)

Katzman Residence
02.2019 - 03.2022

Pool Service Technician

Pristine Pool Service And Repair
06.2018 - Current

Field Sampler

Environmental Support Services.
09.2017 - 05.2018

Associate of Applied Science - Marketing & Applied Management

Schoolcraft College

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