Summary
Overview
Work History
Education
Skills
EPIC medical systems
Timeline
Generic

James Kemp

Liverpool

Summary

Dynamic Patient Services Representative with a proven track record at Trinity Health, excelling in patient intake coordination and insurance verification. Recognized for empathetic communication and data entry accuracy, ensuring seamless patient experiences while maintaining HIPAA compliance. Committed to enhancing patient satisfaction through effective collaboration and service-oriented practices.

Overview

10
10
years of professional experience

Work History

Patient Services Representative

Trinity Health
Liverpool
01.2020 - 04.2025
  • Scheduled follow-up visits as needed based on physician instructions.
  • Answered incoming calls from patients in a professional manner and responded to inquiries or directed them to appropriate personnel.
  • Updated patient charts with relevant information including test results or medical history.
  • Reviewed patient records for accuracy and completeness of data entry.
  • Collected copayments from patients at time of service.
  • Prepared discharge summaries for discharged patients.
  • Coordinated with medical staff to ensure proper patient care was provided in a timely manner.
  • Processed payments through cash register accurately and efficiently.
  • Assisted with patient registration, and insurance verification.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Maintained confidentiality of all patient information according to HIPAA regulations.
  • Provided information regarding billing procedures and payment options to patients.
  • Resolved customer complaints in a courteous manner while adhering to company policies.
  • Performed administrative duties such as filing documents into electronic health record system.
  • Demonstrated ability to work independently as well as collaboratively within a team environment.
  • Greeted patients upon arrival and ensured they had the necessary paperwork completed.
  • Explained clinic policies and procedures clearly and concisely when necessary.
  • Checked-in patients for scheduled appointments by verifying demographic information, updating as needed, collecting co-payments, verifying insurance coverage.
  • Entered new patient demographics into database system accurately and efficiently.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Verified demographics and insurance information to register patients in computer system.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Supported Urgent Care registration during peak times, ensuring rapid patient processing.
  • Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.
  • Participated in training sessions to stay updated on healthcare policies and registration software.
  • Processed insurance verifications and authorizations to ensure coverage of services.
  • Contributed to team meetings, sharing insights and strategies for improving patient access services.
  • Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
  • Coordinated scheduling of appointments across multiple offices to optimize patient care.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
  • Explained various admission forms and policies, acquiring signatures for consent.
  • Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
  • Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.
  • Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
  • Implemented patient satisfaction surveys to identify areas for improvement.
  • Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
  • Assembled registration paperwork and placed identification bands on patient.
  • Guided patients through the completion of consent and other required medical forms.
  • Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
  • Facilitated patient registration, verifying all required documentation is collected and filed properly.
  • Explained policies, procedures and services to patients.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Screened patients for eligibility for state, local and federal assistance programs.
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
  • Compiled information from patients and caregivers or family members to identify care concerns.
  • Taught volunteers how to relate to guests, uphold patients' rights and respond to specific issues.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
  • Obtained informed consent and payment documentation from patients and filed in system.

Patient Services Representative

Advantage Care Physicians
East Syracuse
05.2015 - 09.2019
  • Answered incoming calls from patients in a professional manner and responded to inquiries or directed them to appropriate personnel.
  • Reviewed patient records for accuracy and completeness of data entry.
  • Coordinated with medical staff to ensure proper patient care was provided in a timely manner.
  • Participated in team meetings to discuss new initiatives or process improvements.
  • Assisted with patient registration, insurance verification, and appointment scheduling.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Maintained confidentiality of all patient information according to HIPAA regulations.
  • Resolved customer complaints in a courteous manner while adhering to company policies.
  • Demonstrated ability to work independently as well as collaboratively within a team environment.
  • Entered new patient demographics into database system accurately and efficiently.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Verified demographics and insurance information to register patients in computer system.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.
  • Participated in training sessions to stay updated on healthcare policies and registration software.
  • Processed insurance verifications and authorizations to ensure coverage of services.
  • Contributed to team meetings, sharing insights and strategies for improving patient access services.
  • Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
  • Coordinated scheduling of appointments across multiple departments to optimize patient care.
  • Facilitated patient registration, verifying all required documentation is collected and filed properly.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.

Education

Associate of Applied Science -

SUNY Farmingdale
Farmingdale, NY
01-1979

Skills

  • Patient intake coordination
  • Verification of insurance coverage
  • Experience with electronic health record systems
  • Data entry accuracy
  • Medical billing
  • Service-oriented communication
  • Ensuring HIPAA compliance
  • Empathetic understanding
  • Patient intake management
  • Proficient in medical terminology
  • Professional communication via phone and email
  • Consistent professional presence

EPIC medical systems

  • I am proficient in all uses of Epic

Timeline

Patient Services Representative

Trinity Health
01.2020 - 04.2025

Patient Services Representative

Advantage Care Physicians
05.2015 - 09.2019

Associate of Applied Science -

SUNY Farmingdale

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